Azukiswe Gqagqa
Cape Town
Summary
An enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering an engaging and pleasant personality with expertise in building customer relationships. Outstanding diagnostics skills. Responsible Technician with excellent troubleshooting, customer service, and analytics skills coupled with more than 10 years of experience. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
13
13
Certification
Work History
Sales and Technician
Vodacom
03.2014 - 08.2015
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Sales and Technician
Telkom SA
08.2015 - 12.2015
- Maintain a log and list of required repairs and maintenance
- Repairing of all the cell phones and laptops
- Telephonic consultation – troubleshoot over the phone
- Identify, resolve, and explain the problems to client and give advice to prevent recurrence
- Create accounts new contracts if the client does qualify
- Identify, contact, and recruit potential clients while creating and maintain client accounts.
Sales Rep and Technician
Blue Label Distribution
01.2016 - 05.2017
- Configured systems according to prescribed software and hardware frameworks. Corrected connectivity faults to restore user access to local networks, cloud-based storage, and the public web.
- Performed troubleshooting and repaired peripheral devices such as printers, and scanners.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Sales Representative
SMD Technologies
06.2017 - 12.2017
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Completed job reports and logs immediately following service calls
IT Senior Technician
Business Connexon (BCX)
01.2018 - 04.2022
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Tested components and systems to evaluate performance and identify concerns.
Senior Representative - Client Services - Trade Partner
MTN
12.2022 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
Education
01.2011
- Highest Standard Passed: Grade 12
- Subjects: Afrikaans First Additional, English Home Language, Mathematics, Physical Science, Life Science, Geography and Life Orientation
Microsoft Office 365 -
01.2012
Enhanced Computer Technician (A+) -
01.2013
Network Technician (N+) -
01.2014
Diploma in Cyber Security - IT Security
04.2024
Skills
- Troubleshooting
- Repair services
- Equipment calibration
- Relationship Building
- Process Improvement
- Strategic Direction
Certification
PeopleCert, ITIL 4 Foundation (attendance certificate), 2023
Certificate in Customer Services Level 3
Certificate in Data Analytics With Excel
Certificate in Network Security
Certificate in Data Science Foundations
Certificate in Statistics for Data Science
Certificate in Cloud Foundations
Certificate in Front End Development - CSS
Certificate in Front End Development - HTML
Certificate in Python MySQL
Languages
Xhosa
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Afrikaans
Elementary (A2)
Zulu
Upper intermediate (B2)
Computer Packages
MS Word, MS Excel, MS One Note, MS PowerPoint, CorelDraw, Photoshop. Basic knowledge of SQL Server (restore, backup databases), understand database relational design. WordPress, Web components, Frameworks.
Strong Points
I am a young, dedicated man passionate about IT industry, I am Reliable and timely with strong work ethic am familiar with electronics, networking, computers, and cellular systems. I am good at delivering solutions for large-scale enterprises using the Framework, good knowledge of Google Workspace, Dropbox, Cisco WebEx, Open Shift, and Microsoft Azure. I am highly adaptable to work within a team or individually, according to the project. I can work fast, and respect deadlines have understanding on how the database modelling techniques relate to each other. I have well (business) communication skills (written and spoken), good knowledge of Microsoft operating systems, and excellent skills in troubleshooting. I have a demonstrated ability to measure and diagnose tools to test, regulate, and patch up electronic equipment. In addition, I can read work orders that explain equipment failures. Besides, I am also expert in doing regular maintenance work on personal communication devices used by business clients as well as periodic work to maintain the wireless networks. Furthermore, I have acquired demonstrated ability in all aspects of troubleshooting, installations, and configuration for a variety of desktops, laptops, hardware, and software. I’m highly skilled in delivering very complex technical information. In addition, I am task oriented, get pleasure from accepting challenges, and persistently keep pace with the most recent advancements in the IT field and most of all capable of prioritizing my tasks, according to their deadline.
Id No
9308026060085
Resides
Cape Town
Driver License
Code 10
Own Transport
Yes
Contact Details
0734084636, azukisweg@yahoo.com
Personal Information
- Dependents: None
- Marital Status: Single
References
- Mr. Johannes Vissie, Manager, Vodacom, 0824887766
- Miss Thando Nqokolo, Manager, Telkom, 0720722968
- Mr. Antony Potberg, Manager, Business Connexion (BCX), 0832936783
- Mr. Darryl Davids, Supervisor, MTN, 0832121239
Hobbies and Interests
Hiking, playing soccer and computer games
Timeline
Senior Representative - Client Services - Trade Partner - MTN
12.2022 - Current
IT Senior Technician - Business Connexon (BCX)
01.2018 - 04.2022
Sales Representative - SMD Technologies
06.2017 - 12.2017
Sales Rep and Technician - Blue Label Distribution
01.2016 - 05.2017
Sales and Technician - Telkom SA
08.2015 - 12.2015
Sales and Technician - Vodacom
03.2014 - 08.2015
St Martins - ,
MSC Business College - Microsoft Office 365,
MSC Business College - Enhanced Computer Technician (A+),
MSC Business College - Network Technician (N+),
ELearning College - Diploma in Cyber Security , IT Security
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