Aziza Petersen
Client Service Liasson - Fulfillment And Assurance
Ottery
Summary
A dynamic and results-driven professional with over 10 years of experience in client services, sales administration, and customer relationship management. Expertise in providing end-to-end support in B2B and corporate sales environments. Proven track record of building strong client relationships, driving sales performance, and ensuring client satisfaction. Skilled in managing customer portfolios, processing orders, troubleshooting, and delivering tailored solutions for large-scale corporate clients. Adept in using various CRM systems and sales tools to optimize client servicing and sales strategies.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Client Services - Fulfillment
MTN EBU
12.2024 - 12.2024
- Managed the activation process and order fulfillment for Premier Clients, ensuring smooth transitions for new services and resolving client issues promptly
- Coordinated additional services for clients, optimizing the delivery process and improving customer satisfaction
- Managed client relationships and served as a point of contact for all customer service-related inquiries and escalations
- Optimized service delivery through effective project management and coordination with cross-functional teams.
- Fostered long-term relationships with clients by understanding their unique needs and anticipating service requirements.
Client Services - Assurance
MTN EBU
04.2024 - 11.2024
- Acted as a Client Relationship Manager, overseeing migration processes, service deliveries, and APN provisioning for corporate clients
- Led efforts to ensure customer satisfaction with minimal service interruptions, handling issues such as SWAPs, repairs, and blacklisting
- Bolstered brand reputation through consistent delivery of outstanding client services.
Customer Support Consultant
MTN EBU – Old Mutual
04.2021 - 03.2024
- Acted as the primary liaison for client support, handling activations, upgrades, and terminations for both new and existing corporate accounts
- Provided technical and operational assistance to clients, ensuring they received tailored solutions to meet their business needs
Sales Administrator – Public Sector
Liquid Telecom
10.2017 - 08.2020
- Managed site order forms and number porting for the Western Cape Government project, ensuring successful VoIP implementations and upgrades
- Conducted regular account performance reports for key stakeholders and collaborated with management teams to ensure client satisfaction and service delivery
Regional Administrator (CT and PE)
MTN Service & Repair Centre
09.2012 - 10.2014
- Produced and maintained daily and monthly reports to track production and team performance, ensuring adherence to targets and deadlines
- Supervised administration staff, handled procurement, and maintained training records while contributing to ISO audits and compliance
- Managed internal and external communications, ensuring smooth operations for all departments under the Service & Repair Centre
Technical Administrator
MTN Service & Repair Centre
04.2011 - 08.2012
- Oversaw technical productivity and inventory management, allocating devices to technicians and resolving production issues to ensure timely service
- Utilized Oracle, Siebel, and other tools to optimize internal processes and meet operational goals
Corporate Sales Support Administrator
MTN Corporate – Government & Key Accounts
12.2010 - 03.2011
- Provided pre- and post-sales support for government and corporate clients, ensuring smooth transactions and handling client queries
- Managed sales tracking, processing new applications, and conducting system updates to support account managers
Cellular Sales Consultant/RICA Research
The Foschini Group
09.2010 - 11.2010
- Conducted research on the effectiveness of RICA across all networks, compiling findings for TFG after a three-month trial period
- Provided cellular sales and customer service, assisting with activations and product inquiries
Administration Assistant
MTN ICSP
02.2010 - 07.2010
- Coordinated administrative tasks and assisted with event planning, stock management, and claims processing for the ICSP departments
- Prepared Excel reports and PowerPoint presentations for departmental needs
Education
Certificate - Textiles
Cape Technikon
Certificate - Pattern-Making
Cape Technikon
Matriculated - Exemption Pass
Harold Cressy High School
01.1993 - 12.1998
Skills
- B2B Sales & Account Management
- Customer Relationship Management (CRM)
- Client Onboarding & Support
- Sales Reporting & Forecasting
- Product Activations & Order Processing
- Negotiation & Conflict Resolution
- Data Analysis & Reporting (Excel, PowerPoint)
- Problem-solving & Query Resolution
- Sales Presentation & Client Engagement
- Technical Proficiency with SFDC, Oracle, Siebel, Velocity, and more
Certification
Human Resource Management (Incomplete), Cape Technikon, 1999-2000
Timeline
Client Services - Fulfillment
MTN EBU
12.2024 - 12.2024
Client Services - Assurance
MTN EBU
04.2024 - 11.2024
Customer Support Consultant
MTN EBU – Old Mutual
04.2021 - 03.2024
Sales Administrator – Public Sector
Liquid Telecom
10.2017 - 08.2020
Regional Administrator (CT and PE)
MTN Service & Repair Centre
09.2012 - 10.2014
Technical Administrator
MTN Service & Repair Centre
04.2011 - 08.2012
Corporate Sales Support Administrator
MTN Corporate – Government & Key Accounts
12.2010 - 03.2011
Cellular Sales Consultant/RICA Research
The Foschini Group
09.2010 - 11.2010
Administration Assistant
MTN ICSP
02.2010 - 07.2010
Matriculated - Exemption Pass
Harold Cressy High School
01.1993 - 12.1998
Certificate - Pattern-Making
Cape Technikon
Certificate - Textiles
Cape Technikon
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