Microsoft
Azipheli Dase
Miss
Kraaifontein
Summary
Proven achiever with experience at Human Science Research Council, adapt in field data collection and customer service. Excelled in streamlining processes and enhancing safety protocols, demonstrating keen observational skills and a commitment to accuracy. Skilled in using hand-held scanners and providing attentive service, showcasing a blend of technical proficiency and interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Cashier
Pick ‘n Pay
Pinehurst
2021.10 - 2022.04
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Call Agent
African Unity
Cape Town, South Africa
2016.03 - 2017.02
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
Education
Advanced Diploma In Extension - Agriculture
Central University of Technology
Bloemfontein 11.2019
Matric - High School
Hector Peterson SSS
Kraaifontein12.2012
Skills
Computer literacy
Refunds and exchanges
Customer assistance
Written and verbal communication
Time management skills
Software
Timeline
Cashier
Pick ‘n Pay
2021.10 - 2022.04
Call Agent
African Unity
2016.03 - 2017.02
Advanced Diploma In Extension - Agriculture
Central University of Technology
Matric - High School
Hector Peterson SSS
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