Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Hi, I’m
AYRTON ROY
Assistant Branch Manager
Graaff-Reinet
Summary
Overview
9
years of professional experience
Work History
Capitec BankGraaff Reinet
Assistant Branch Manager
08.2018 - Current
Job overview
- Played key role in growing branch''s loan portfolio through proactive client outreach and relationship management efforts.
- Contributed to development and implementation of strategic plans for branch that aligned with overall bank objectives, driving sustained growth and success.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Trained and mentored new employees, fostering positive work environment that led to higher retention rates.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problem solving.
- Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication among team members.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to overall increase in branch footfall.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
Capitec Bank
Service Consultant
03.2016 - 08.2018
Job overview
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Provided expert guidance on product features and benefits during client presentations or demos, ultimately securing new business contracts.
- Developed strong relationships with key clients, leading to increased trust and long-term business partnerships.
Capitec Bank
Client Service Champion
09.2015 - 02.2016
Job overview
- Streamlined branch efficiency by assisting clients with app transactions and self service tools to ensure hassle free and quick need satisfaction.
- Resolved customer complaints gracefully, ensuring repeat business and customer loyalty.
- Supported branch promotions and marketing initiatives to drive sales and increase brand awareness.
- Demonstrated strong knowledge of product knowledge to educate clients on their options and make tailored recommendations.
- Enhanced customer satisfaction by efficiently processing service needs and addressing concerns in a timely manner.
Education
Middelburg High SchoolMiddelburg, South Africa
High School Diploma
12.2013
University Overview
Grade 12 (Matric)
Skills
Sales Development
Budget & Report Analysis
Customer Retention
Audit preparation
Relationship building and management
Account Retention
Sales expertise
Account Management
Business Development
Sales management
Staff Management
Customer Service
Sales professional
Sales Development
Additional Information
Additional Information
6 YEARSAttributes
Attributes
- Loyal
- Ambassadorial
- Hard Working
- Cultural awareness
- Honest and Trustworthy
- Respectful
- Flexible and Willing
Curriculum Vitae
Curriculum Vitae
ASSISTANT BRANCH MANAGERReferences
References
- Mr Gawie Basson, Regional Manager Capitec Bank, 084 626 9732
- Ms Zimkhitha Vuthuza Branch Manager Capitec Bank, 079 264 9976
- Mr Dolan Cochrane, Previous Lead Pastor, Freedom Church, Graaff-Reinet, 072 327 6844
Timeline
Assistant Branch Manager
Capitec Bank
08.2018 - Current
Service Consultant
Capitec Bank
03.2016 - 08.2018
Client Service Champion
Capitec Bank
09.2015 - 02.2016
Middelburg High School
High School Diploma