Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Hi, I’m
AYRTON ROY
Assistant Branch Manager
Graaff-Reinet
Summary
Overview
9
years of professional experience
Work History
Capitec BankGraaff Reinet
Assistant Branch Manager
08.2018 - Current
Job overview
- Played key role in growing branch''s loan portfolio through proactive client outreach and relationship management efforts.
- Contributed to development and implementation of strategic plans for branch that aligned with overall bank objectives, driving sustained growth and success.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Trained and mentored new employees, fostering positive work environment that led to higher retention rates.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problem solving.
- Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication among team members.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to overall increase in branch footfall.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
Capitec Bank
Service Consultant
03.2016 - 08.2018
Job overview
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Provided expert guidance on product features and benefits during client presentations or demos, ultimately securing new business contracts.
- Developed strong relationships with key clients, leading to increased trust and long-term business partnerships.
Capitec Bank
Client Service Champion
09.2015 - 02.2016
Job overview
- Streamlined branch efficiency by assisting clients with app transactions and self service tools to ensure hassle free and quick need satisfaction.
- Resolved customer complaints gracefully, ensuring repeat business and customer loyalty.
- Supported branch promotions and marketing initiatives to drive sales and increase brand awareness.
- Demonstrated strong knowledge of product knowledge to educate clients on their options and make tailored recommendations.
- Enhanced customer satisfaction by efficiently processing service needs and addressing concerns in a timely manner.
Education
Middelburg High SchoolMiddelburg, South Africa
High School Diploma
12.2013
University Overview
Grade 12 (Matric)
Skills
Sales Development
undefinedAdditional Information
Additional Information
6 YEARSAttributes
Attributes
- Loyal
- Ambassadorial
- Hard Working
- Cultural awareness
- Honest and Trustworthy
- Respectful
- Flexible and Willing
Curriculum Vitae
Curriculum Vitae
ASSISTANT BRANCH MANAGERReferences
References
- Mr Gawie Basson, Regional Manager Capitec Bank, 084 626 9732
- Ms Zimkhitha Vuthuza Branch Manager Capitec Bank, 079 264 9976
- Mr Dolan Cochrane, Previous Lead Pastor, Freedom Church, Graaff-Reinet, 072 327 6844
Timeline
Assistant Branch Manager
Capitec Bank
08.2018 - Current
Service Consultant
Capitec Bank
03.2016 - 08.2018
Client Service Champion
Capitec Bank
09.2015 - 02.2016
Middelburg High School
High School Diploma
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