Ayesha Parker

Lending, Collections and Management of Loan Lifecycle

• Own and prioritise product backlog in an Agile environment.
• Oversee entire product deployments from vision and creation to rollout and delivery.
• Collaborate with upper management to drive strategy and implement new processes.
• Provide executive team with updates, insights, and meeting of deadlines for strategic projects.
• Manage implementation of new features by outlining plans and specifications such as how, where and when each component would work.
• Implementing new products that allows customers to have a better lending journey.
• Focus on building critical features up front in order to identify constraints and technical challenges.
• Working as the liaison between business, product, IT, and sales teams to understand customer demands for new features.
• Collaborate with development team on Collection (lending), Loan management services and tasks.
• Own the planning of 2-week incremental sprints that clearly articulate the product's vision, based on a prioritised roadmap.

Lending, Collections and Management of Loan Lifecycle

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analysed key aspects of business to evaluate factors driving results and summarised into presentations.
• Executed analysis of risks and identified risk mitigation strategies.
• Applied problem-solving skills to analyse and resolve issues impacting business operations and goal achievement.
• Translated business needs into requirements and project scope.
• Generated ad-hoc reports to evaluate specific business requirements.
• Created requirement specifications for the Loan Lifecycle team using either user stories or use cases.
• Managed the requirement from analysis, to development, dev testing, user-acceptance testing, implementation, and post-production review.

(1) Project Management Office: Correspondence Management and (2) Premium Management: Service Automation.

• Improved business direction by prioritising customers and implementing changes based on collected feedback.
• Worked one-on-one with stakeholders to improve premium collection specifications by automating the process.
• Identified and documented standardised, repetitive, and rules-based areas of business processes that could be automated using RPA (Robotic Process Automation) services.
• Utilized data visualisation techniques to present and explain complex solutions.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.

Retail Department: Supplier Management

• Collaborated with stakeholders to define project objectives and scope.
• Formulated business requirement specifications for supplier web portal.
• Streamlined business processes to engage with suppliers.
• Documented online processes, designed screen mock-ups with validation and error handling.
• Worked closely with the UX/UI team to produce design assets such as wireframes and creative visualisations.
• Analysed trade-offs between usability and performance needs for executive leadership team.
• Up-keep of online catalogue of products, prices, and other information.
• Collaborated with teams in system development team.

Membership Management and Member Lifecycle

• Oversaw requirements for the gym’s membership system.
• Provide input and updated the product roadmap for the membership system.
• Analysed key aspects of business to evaluate factors driving results and summarised into presentations.
• Analysed data to identify root causes of problems and recommend corrective actions.
• Elicited project requirements for various aspects of the member’s lifecycle, such as maintenance, sales, collection, account management, customer management, and API integration with medical-aid fitness benefit
• Documented and re-engineered existing business processes to be integrated into new ERP solution.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks, and executing test cases.
• Completed UAT (user acceptance testing) with focus on documenting defects and executing test cases.
• Established documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
• Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
• Mentored junior BA's through the eliciting and documenting of requirements and overseeing the requirement throughout the SDLC.

Telecommunication projects for Vodacom [Vodafone]

• Established myself as the SME for customer service processes and system requirements.
• Maintained strong working knowledge of ERP, CRM and business tools and operational features.
• Worked with multidisciplinary teams on the implementation of Siebel - CRM system.
• Notable Achievements: significant contribution to the Siebel migration project: - Altron Business Excellence Award and - The only BA to receive a recognition award from Altron's major client: Vodacom.
• Analysed data to identify root causes of problems and recommend corrective actions.
• Effectively supporting the development team throughout the SDLC by clearly documenting user stories, providing clarifications, etc.
• Identified and communicated potential risks associated with proposed changes.
• Collaborated with upper management to drive strategy and implement new processes.
• Provided input and reviewed change management support documentation and manuals.

Telecommunication projects for Vodacom [Vodafone]

• Supported the IT controls in preparation for the SOX (Sarbanes–Oxley) audit.
• Responsible for the preparation of risk assessments, scoping, walkthroughs, testing, remediation monitoring and evaluations.
• Mapped processes with business to identify gaps and risks.
• Assisted in the preparation of remediation plans for risks identified.
• Made recommendations on internal control improvements to process and control owners.
• Collaborated with IT Compliance on the design, implementation, and evaluation of IT general controls.
• Provide training on SOX guidelines and related topics.
• Perform IT security access audits