Ayesha Zungu
Assistant Catering Manager
Pietermaritzburg
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management/Assistant position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Capitol Caterers
Pietermaritzburg
02.2024 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed strategy to increase sales and drive profits.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
Baker
Capitol Caterers
Pietermaritzburg
01.2022 - 02.2024
- Prepared frostings and other toppings for cakes and pastries.
- Strengthened relationships with vendors by negotiating favorable pricing terms on ingredient purchases.
- Assisted in planning and running promotional events and campaigns.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Exceeded sales targets through effective cross-selling of complementary products and upselling of premium items.
- Replenished bakery items in display cases.
- Produced consistently high-quality baked goods for customers.
- Processed customer orders and payment transactions.
- Created appealing displays to showcase products in bakery.
- Determined baking times for various items.
- Minimized operational costs through careful usage of resources while maintaining product quality.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Maintained accurate inventory of baking supplies and ingredients.
- Complied with health and safety codes to protect staff and customers.
- Developed recipes for new products and improved existing recipes.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Followed food safety standards when handling ingredients.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Cut and shaped dough for pies, rolls and other pastries.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Operated and maintained bakery equipment, including ovens and mixers.
- Trained new employees on bakery methods and procedures.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Resolved problems, improved operations and provided exceptional service.
Food Service Assistant
Capitol Caterers
Pietermaritzburg
08.2018 - 01.2022
- Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer load.
- Maintained high personal grooming standards and uniform presentation.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Greeted customers at counter to fulfill requests and answer questions.
- Collaborated with chefs on special event planning and execution by contributing ideas for menus suited specific themes or dietary needs.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Assisted in setting up and breaking down kitchen stations.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Education
Receptionist - Business Administration
Boston Coll
Pietermaritzburg 01.2020 - 12.2022
Professional Cookery - Culinary Arts
International Hotel School
Pietermaritzburg 08.2018 - 12.2022
High School Diploma -
Richmond Combined School
Richmond 01.2014 - 01.2015
Skills
MS Office
undefinedTimeline
Assistant Manager
Capitol Caterers
02.2024 - Current
Baker
Capitol Caterers
01.2022 - 02.2024
Receptionist - Business Administration
Boston Coll
01.2020 - 12.2022
Food Service Assistant
Capitol Caterers
08.2018 - 01.2022
Professional Cookery - Culinary Arts
International Hotel School
08.2018 - 12.2022
High School Diploma -
Richmond Combined School
01.2014 - 01.2015
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