Ayesha Zungu
Assistant Catering Manager
Pietermaritzburg
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management/Assistant position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Capitol Caterers
Pietermaritzburg
2024.02 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed strategy to increase sales and drive profits.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
Baker
Capitol Caterers
Pietermaritzburg
2022.01 - 2024.02
- Prepared frostings and other toppings for cakes and pastries.
- Strengthened relationships with vendors by negotiating favorable pricing terms on ingredient purchases.
- Assisted in planning and running promotional events and campaigns.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Exceeded sales targets through effective cross-selling of complementary products and upselling of premium items.
- Replenished bakery items in display cases.
- Produced consistently high-quality baked goods for customers.
- Processed customer orders and payment transactions.
- Created appealing displays to showcase products in bakery.
- Determined baking times for various items.
- Minimized operational costs through careful usage of resources while maintaining product quality.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Maintained accurate inventory of baking supplies and ingredients.
- Complied with health and safety codes to protect staff and customers.
- Developed recipes for new products and improved existing recipes.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Followed food safety standards when handling ingredients.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Cut and shaped dough for pies, rolls and other pastries.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Operated and maintained bakery equipment, including ovens and mixers.
- Trained new employees on bakery methods and procedures.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Resolved problems, improved operations and provided exceptional service.
Food Service Assistant
Capitol Caterers
Pietermaritzburg
2018.08 - 2022.01
- Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer load.
- Maintained high personal grooming standards and uniform presentation.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Greeted customers at counter to fulfill requests and answer questions.
- Collaborated with chefs on special event planning and execution by contributing ideas for menus suited specific themes or dietary needs.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Assisted in setting up and breaking down kitchen stations.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Education
Receptionist - Business Administration
Boston Coll
Pietermaritzburg 2020.01 - 2022.12
Professional Cookery - Culinary Arts
International Hotel School
Pietermaritzburg 2018.08 - 2022.12
High School Diploma -
Richmond Combined School
Richmond 2014.01 - 2015.01
Skills
MS Office
Administration and Reporting
Effective Communication
Computer Skills
Positive Attitude
Documentation And Reporting
Self Motivation
Written Communication
Organizational Skills
Active Listening
Time Management
Timeline
Assistant Manager
Capitol Caterers
2024.02 - Current
Baker
Capitol Caterers
2022.01 - 2024.02
Receptionist - Business Administration
Boston Coll
2020.01 - 2022.12
Food Service Assistant
Capitol Caterers
2018.08 - 2022.01
Professional Cookery - Culinary Arts
International Hotel School
2018.08 - 2022.12
High School Diploma -
Richmond Combined School
2014.01 - 2015.01