Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ayesha Shange

Johannesburg

Summary

With a proven track record at Seattle Coffee Co/The Kitchen Company, I excel in enhancing operational efficiency and staff supervision. Leveraging expertise in inventory monitoring and exceptional interpersonal skills, I've successfully negotiated contracts and implemented policies, significantly improving operational practices and fostering vendor relations.

Overview

15
15
years of professional experience

Work History

Regional Operations Manager

Seattle coffee co/ The kitchen company
Johannesburg
11.2022 - Current
  • Ensured compliance with all applicable laws and regulations regarding operational activities.
  • Created performance reviews for staff members based on established criteria.
  • Organized events such as conferences or workshops aimed at improving operational practices in the region.
  • Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
  • Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Coordinated with other regional managers to ensure consistency in processes across multiple locations.
  • Conducted regular meetings with staff members to discuss progress, challenges, and goals.
  • Oversaw hiring process for new employees in order to ensure compliance with company standards.
  • Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades.
  • Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
  • Visited regional locations to verify full functionality and operational effectiveness.
  • Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Recruited and trained employees to enable adherence to common standards and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.

Admin/Senior Catering Manager /Functions & Events

TsaAfrica/Hollard / Liberty Group Limited
Johannesburg
01.2017 - 11.2022
  • Supervised and trained catering staff, ensuring adherence to safety standards.
  • Developed menus for various events and occasions while maintaining budget constraints.
  • Coordinated with vendors to procure necessary supplies and equipment for events.
  • Ensured compliance with all health regulations regarding food preparation and service.
  • Maintained records of sales transactions, event costs, inventory levels, and customer feedback.
  • Planned and organized catering operations for large-scale events such as weddings and corporate functions.
  • Managed the logistics of setting up buffets, tables, chairs, decorations. prior to each event.
  • Provided guidance in selecting menu items that best fit the occasion or theme of the event.
  • Researched new products and recipes to maintain a fresh selection of menu items for guests' enjoyment.
  • Monitored food quality throughout meal service times at various events while troubleshooting any issues that may arise during service periods.

Manager

Beluga restaurant waterfall corner
Johannesburg
02.2015 - 01.2016
  • Shift and employee management, doing floor plans and maintaining smooth production, receiving stock, handling complaints and queries, emails, telecommunications, coordination of reservations, planning functions/ special functions. handling of cash and cash ups.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Manager on Duty

Knead bakery
Johannesburg
01.2012 - 03.2015
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Assigned tasks to employees and monitored progress of projects.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Resolved customer complaints in a professional manner.
  • Created schedules for staff members according to business needs.
  • Reviewed daily sales reports to identify areas of improvement.
  • Audited cash registers at the end of each shift for accuracy.
  • Conducted regular team meetings to discuss operational issues.
  • Handled employee relations issues such as disciplinary action or terminations.
  • Managed payroll records for accurate tracking of hours worked by staff members.
  • Performed administrative tasks such as filing documents or preparing reports.
  • Responded to customer questions regarding products, prices and availability.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Sanha Supervisor

SANHA
Johannesburg
02.2010 - 10.2012
  • implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

Education

Grade 9 (Standard 7)

Al-Farook Islamic School
Kzn

Skills

  • Customer and vendor relations
  • Supervisory role background
  • Key Performance Indicators

  • Maintenance Scheduling
  • Standard Operating Procedures
  • Inventory Monitoring
  • Staff Supervision
  • document flow coordination
  • Delivery fleet management
  • Environmental Compliance
  • Transportation Management
  • Budget knowledge
  • Operational Efficiency
  • Excellent interpersonal skills
  • Operational controls development
  • Staffing oversight
  • Safety protocol
  • Warehouse Management
  • Sales Support
  • Facility Management
  • Knowledge of performance tracking

Languages

English
Intermediate
B1
Zulu
Beginner
A1

Timeline

Regional Operations Manager

Seattle coffee co/ The kitchen company
11.2022 - Current

Admin/Senior Catering Manager /Functions & Events

TsaAfrica/Hollard / Liberty Group Limited
01.2017 - 11.2022

Manager

Beluga restaurant waterfall corner
02.2015 - 01.2016

Manager on Duty

Knead bakery
01.2012 - 03.2015

Sanha Supervisor

SANHA
02.2010 - 10.2012

Grade 9 (Standard 7)

Al-Farook Islamic School

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Ayesha Shange