Ayesha Saidi
Pinetown
Summary
Dedicated professional with a background in client relationship management and operational support. Drives successful outcomes through effective communication and meticulous data handling. Focused on contributing to team success and enhancing customer experience.
Overview
11
11
years of professional experience
Work History
Customer Care Administrator
EKS Vehicle Tracking
Durban
07.2023 - Current
- Support customer care manager in overseeing fleet client accounts.
- Respond to client queries via telephone and email efficiently.
- Maintain client relationships through regular communication.
- Record maintenance, installation, and breakdown cases accurately.
- Conduct client refresher training sessions on report generation.
- Assist in compiling accident reports promptly.
- Verify updates on clients' vehicle tracking units.
- Download and share client health check reports.
- Update and monitor open client cases.
- Validate data for accuracy.
- Perform initial diagnostic checks on client databases.
- Comply with internal and external service level agreements.
- Uphold organisational values of integrity, loyalty, commitment, honesty, and respect.
Scheduling Coordinator
Cartrack
Pinetown
01.2021 - 07.2023
- Provided expert technical support to field technicians, enhancing service quality and operational efficiency.
- Efficiently dispatched job cards to technicians, ensuring timely job allocation and customer satisfaction.
- Coordinated client appointments with precision, optimizing schedule management and resource allocation.
- Delivered exceptional service to walk-in clients, fostering a welcoming and professional environment.
- Responded to client inquiries promptly via phone and email, maintaining high standards of communication.
- Compiled and submitted accurate daily reports, contributing to the organization's data integrity and decision-making process.
- Resolved client complaints swiftly, implementing effective solutions to uphold customer satisfaction and loyalty.
Real Estate Intern Agent
Property.coza
Umhlanga
01.2020 - 12.2020
- Conducted Comparative Market Analysis (CMA) to accurately assess property values.
- Assisted senior agents in deal negotiations, enhancing transaction efficiency.
- Analyzed financial data and market trends to identify lucrative investment opportunities.
- Created compelling marketing collateral to boost property exposure and attract tenants.
- Fostered robust client relationships through outstanding service in the home-buying experience.
- Helped clients lease homes, flats, retail and entertainment space.
- Attended industry events regularly, networking with potential clients and industry professionals to maximise future opportunities.
- Guided home buyers, sellers and renters through different types of property transactions.
Assistant Store Supervisor
Nikkis The gift shop
Pietermaritzburg
01.2017 - 01.2020
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Conducted regular audits of cash registers to ensure accurate financial transactions were recorded throughout the day.
- Provided exceptional customer service through active listening, problem-solving, and positive communication skills.
- Oversaw opening and closing procedures to maintain consistent standards across all shifts.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Successfully drove new product lines to increase annual profits by 40%.
- Cut shrinkage, secured assets
- Boosted profits by 40% with new lines
- Excelled in customer service
Personal Assistant and Event Planner
Business solutions
Pietermaritzburg
01.2015 - 11.2016
- Streamlined presentation and report preparation, enhancing executive decision-making processes.
- Expedited project delivery by effectively coordinating with cross-functional teams to adhere to strict deadlines.
- Provided comprehensive support to executive by managing personal schedules and performing errands as required.
- Orchestrated travel arrangements and out-of-town engagements, aligning with executive needs for efficiency.
- Crafted bespoke event strategies that aligned with client goals, delivering flawless experiences and high guest satisfaction.
- Liaised with vendors to ensure cohesive event planning and execution, fostering successful partnerships.
Education
Short course - Backend developer
Zaio Coding School
01-2025
Higher Certificate - Events Management
ICESA
01-2015
Higher Certificate - Office Administration
Boston College
Pietermaritzburg01.2016
Matric -
Nizamia Islamic School
Skills
- Office administration
- Time management
- Problem solving
- Customer service and support
- Data entry
- Multitasking
- Team collaboration
- Front-end development (HTML, CSS)
- Microsoft Office proficiency
- Property marketing and listing
- CRM software expertise
- Fleet management and optimisation
- Schedule coordination
- Client training
- Logistics coordination
- Inventory management
Languages
English
Proficient
C2
Isizulu
Proficient
C2
Drivers License
Code 10
References
Madoda Ndlela - 0776072157 - Eks Vehicle Tracking Technician
Aurora Ndlovu - 0640065125 - Cartrack Receptionist
Timeline
Customer Care Administrator
EKS Vehicle Tracking
07.2023 - Current
Scheduling Coordinator
Cartrack
01.2021 - 07.2023
Real Estate Intern Agent
Property.coza
01.2020 - 12.2020
Assistant Store Supervisor
Nikkis The gift shop
01.2017 - 01.2020
Personal Assistant and Event Planner
Business solutions
01.2015 - 11.2016
Short course - Backend developer
Zaio Coding School
Higher Certificate - Events Management
ICESA
Higher Certificate - Office Administration
Boston College
Matric -
Nizamia Islamic School