Ayanda Mbali Khumalo
Customer Service
Johannesburg
Summary
I am a God fearing individual, whose honest and trustworthy. I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, responsible and hard working individual. I commit myself to delivering what's required efficiently and on time. I am quick learner and willing to adapt to any workspace. I have the ability to achieve tasks whether working alone or as part of a team.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Waitress Trainee
Danica
Durban
11.2023 - 11.2023
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Representative
Deon Els
Durban
05.2023 - 10.2023
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
Part-time Car Wash Attendant
Carl
Durban
12.2019 - 03.2023
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Educare Teacher
Lungile Magwaza
Durban
01.2022 - 11.2022
- Graded and evaluated student assignments, papers, and course work.
- Incorporated multiple types of teaching strategies into classroom.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Planned and implemented integrated lessons to meet national standards.
- Supported student physical, mental, and social development using classroom games and activities.
Education
High School Diploma -
01.2017 - 12.2021
Skills
Creative problem solving
Sales expertise
Complaint resolution
Retail store support
Report preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waitress Trainee - Danica
11.2023 - 11.2023
Sales Representative - Deon Els
05.2023 - 10.2023
Educare Teacher - Lungile Magwaza
01.2022 - 11.2022
Part-time Car Wash Attendant - Carl
12.2019 - 03.2023
Wyebank Secondary School - High School Diploma,
01.2017 - 12.2021