Ayanda Marcia Ngubane
Summary
Dedicated and results-driven professional with a robust background in Event Management and Banqueting, demonstrating extensive expertise in overseeing all aspects of event logistics and administration. Proven track record in meticulous planning and budget control, complemented by a commitment to exceptional customer service that consistently exceeds guest expectations while maintaining profitability. Strong leadership abilities have cultivated a positive workplace culture, ensuring adherence to health, safety, and confidentiality standards. Passionate about delivering outstanding events and creating memorable experiences, now seeking to leverage extensive experience in a more senior role within Event Management.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Banqueting Manager
The Capital Pearls
09.2022 - Current
- Managed all aspects of event coordination, ensuring meticulous attention to detail, quality presentation, and exceptional customer service.
- Maintained a balance between guest satisfaction and company profitability, addressing guest complaints and concerns promptly and proactively.
- Collaborated with cross-functional teams, including the Food and Beverage Manager, Executive Chef, and General Manager, to ensure smooth event execution.
- Oversaw staff, enforcing operating procedures, and quality standards, from table settings to buffet arrangements.
- Managed inventory, procurement, supplier relationships, and budget control measures.
- Enforced cash management procedures, controlled waste, and maintained cleanliness standards.
- Oversaw personnel management, scheduling, training, and staff appraisals, promoting a positive workplace culture.
- Ensured compliance with health, safety, and confidentiality standards.
- Participated in meetings and carried out additional duties as assigned.
Senior Events Coordinator
Durban ICC
08.2018 - 08.2022
- Proficient in event management, including budget control, reporting, and audit preparations.
- Cultivated and sustained strong client relationships, consistently exceeding service expectations.
- Applied effective sales techniques to meet client needs and preferences.
- Demonstrated adept project leadership, ensuring successful project outcomes.
- Maintained strict compliance with safety regulations.
- Efficiently managed budgets for various projects.
Project Manager
Gearhouse South Africa
Durban, South Africa
07.2017 - 08.2018
- Manage a portfolio of Gearhouse SA client accounts, working to improve client retention within the Group.
- Identify and pursue future business opportunities within the assigned client portfolio.
- Understand clients, their needs, and their budgets.
- Manage client expectations throughout the quotation, planning, and event delivery process.
- Facilitate job production from confirmation to completion on behalf of the client, ensuring service excellence.
- Provide clients with single contact access to a range of services for cohesion, efficiency, and quality in product delivery.
Sales Executive
Gearhouse South Africa Pty Ltd
10.2012 - 06.2017
- Utilize professional sales techniques, industry knowledge, and long-term customer relationships to sell Gearhouse services and products to clients.
- Target high-profile potential clients and expand the existing customer base.
- Involve the relevant Project Manager or operations personnel in site/technical meetings to clarify requirements.
- Record all client details, interactions, and sales activities on the CRM/Contacts system.
- Source new clients and business for GH.
- Work closely with the GH Sales Team to achieve quarterly sales targets.
Senior Events Coordinator
Foundation for Professional Development
11.2011 - 09.2012
- Manage the day-to-day running of projects, including budget proposals and project plans.
- Schedule and attend project meetings, compile agendas, and disseminate minutes.
- Source suitable conference venues and suppliers within budget.
- Track expenses and ensure projects stay on schedule.
- Ensure compliance with health and safety regulations.
- Develop event infrastructure and logistics.
- Compile event specification guides and close-out reports.
Events Coordinator
Durban ICC
03.2008 - 10.2011
- Co-ordination of events from handover stage.
- Compiling operation sheets for each event.
- Managing client requirements and invoices.
- Completing revenue projections and monthly reports.
- Self-management of time and attending meetings on site.
Education
Emerging Managers Programme -
UKZN
01.2020
Project Management Diploma - undefined
Varsity College
01.2010
Hotel Management Diploma -
The International Hotel School
01.2000
Matric - Exemption
01.1996
Skills
Event Management
Corporate Social Investment
Client Relationship Management
Sales and Marketing
Project Management
Team Leadership
Time Management
Problem-Solving
Timeline
Banqueting Manager
The Capital Pearls
09.2022 - Current
Senior Events Coordinator
Durban ICC
08.2018 - 08.2022
Project Manager
Gearhouse South Africa
07.2017 - 08.2018
Sales Executive
Gearhouse South Africa Pty Ltd
10.2012 - 06.2017
Senior Events Coordinator
Foundation for Professional Development
11.2011 - 09.2012
Events Coordinator
Durban ICC
03.2008 - 10.2011
Project Management Diploma - undefined
Varsity College
Matric - Exemption
Emerging Managers Programme -
UKZN
Hotel Management Diploma -
The International Hotel School
Languages
English
Zulu
Custom
- Nokukhanya, Mbonambi, Senior Event Coordinator, +27 (0) 83 711 9451, Durban ICC
- Ashona, Maharaj, Sales Manager, +27 (0) 83 711 9451, Durban ICC