Ayanda Llywellen Pholwane
Business Development Executive
Kempton Park
Summary
Dynamic Business Development Executive with a proven track record at Old Mutual, excelling in lead generation and customer relationship management. Skilled in crafting compelling proposals and nurturing client relationships, driving significant revenue growth. Adept at identifying new business opportunities while fostering trust and collaboration with stakeholders.
Overview
11
11
years of professional experience
Work History
Business Development Executive
Old Mutual
02.2025 - Current
- Identify new business opportunities: Research and identify clients, markets, and partnerships.
- Build and maintain relationships: Develop and nurture relationships with clients, partners, and stakeholders.
- Generate leads and prospects: Identify and pursue new leads and prospects to drive sales and revenue growth.
- Create business proposals: Develop compelling proposals to pitch new business opportunities to clients.
Contact Center Quality Assurance Expert
First National Bank
01.2022 - 03.2024
- Evaluate and score interactions: Assess customer interactions (calls, emails, chats) to ensure quality and adherence to standards.
- Conduct audits and reviews: Regularly review interaction processes and procedures to ensure compliance and quality.
- Identify training needs: Determine training requirements, and develop targeted training programs.
- Provide feedback and coaching: Deliver constructive feedback and coaching to agents to enhance their skills and performance.
Adherence And Compliance Supervisor
First National Bank
01.2020 - 04.2022
- Monitor and enforce compliance: Ensure adherence to regulatory requirements, company policies, and procedures.
- Provide training and guidance: Educate staff on compliance policies, procedures, and regulatory requirements.
- Collaborate with teams: Work with managers to ensure compliance and adherence to regulations.
- Conduct audits and provide coaching: Regularly review communication between consultants and clients to maintain compliance.
Account Manager
First National Bank
01.2018 - 01.2020
- Client Portfolio Manager: Oversee and manage client accounts, ensuring accurate and timely transactions.
- Manage client relationships: Build and maintain strong relationships with clients.
- Collaborate with internal teams: Work with various bank departments to deliver client solutions.
- Understand client needs: Identify and address client financial goals, challenges, and expectations.
Client Relationship Manager
Discovery Insure
02.2015 - 01.2018
- Build and maintain strong client relationships, foster trust, understanding, and communication.
- Understand client needs: Identify and address client needs, goals, challenges, and expectations.
- Provide tailored solutions: Offer customized services or products to meet client needs.
- Identify new business opportunities: Recognize potential upsell or cross-sell opportunities.
Education
Bachelor of Arts - Law
University Of South Africa
Pretoria, South Africa 04.2001 -
RE 5 - Regulatory Examination
Moonstone
Johannesburg, South Africa 04.2001 -
NQF 5 Insurance Administration - Short Term Insurance Certificate
Moonstone
04.2001 -
High School Diploma -
Pine Ridge Combined School
Mpumalanga 04.2001 -
Skills
- Business development
- Customer relationship management
- Lead generation
- Sales and marketing
Accomplishments
- Recipient of 2024 Excellence Award.
- Supervised team of 30 staff members.
- Successfully launched a new business division.
Timeline
Business Development Executive
Old Mutual
02.2025 - Current
Contact Center Quality Assurance Expert
First National Bank
01.2022 - 03.2024
Adherence And Compliance Supervisor
First National Bank
01.2020 - 04.2022
Account Manager
First National Bank
01.2018 - 01.2020
Client Relationship Manager
Discovery Insure
02.2015 - 01.2018
Bachelor of Arts - Law
University Of South Africa
04.2001 -
RE 5 - Regulatory Examination
Moonstone
04.2001 -
NQF 5 Insurance Administration - Short Term Insurance Certificate
Moonstone
04.2001 -
High School Diploma -
Pine Ridge Combined School
04.2001 -
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