Ayanda Humphfrey Mabele
Amanzimtoti
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Level 1 Technician
Blegmarc IT Solutions
09.2024 - 12.2024
- Increased uptime for critical systems by implementing effective preventive maintenance schedules.
- Mitigated risks associated with security breaches by maintaining up-to-date antivirus protection on all systems.
- To carry out Technical issues and day to day activities as per clients instructions
- To carry out any other IT related tasks
- Ensured data integrity through regular backups and restoration procedures, safeguarding valuable company information.
- Active directory users and computers
- Microsoft 365 administration
- Provided remote support for employees working offsite using VPN connections or other remote access tools.
IT Field Support Technician
Vumela IT Services
01.2024 - 09.2024
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Installation and Updating Windows and Mac operating system on all company computers/mini PC and thin Clients.
- Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
- Scanning and installation of new antivirus software to ensure network safety.
- Provided end-user training on software applications, leading to increased productivity among employees.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
Trainee Cyber Security Analyst
Datategra
01.2020 - 12.2020
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- IT daily checks (network, back-up, server, updates) monitoring.
- Threat hunting and analysis.
- Running reports to analyze common complaints and problems.
- Remotely accessing clients (via team Viewer) to make changes.
- Responding to queries via chat, email, or phone.
- Providing technical assistance for questions and problems.
- Creation of security policies and web control to ensure network safety.
- IT technical support and creation of user accounts, passwords etc.
- Ensure virus protection functionality and updates on virus software.
Artisans Assistant
Aveng Grinaker LTA
02.2019 - 07.2019
- Daily housekeeping of plant and workshop.
- Assist Artisans in daily maintenance activities of Compressors & Vessels
- Cleaning maintaining of rotating mechanical equipment.
Data Capturer
EThekwini Municipality
05.2014 - 10.2017
- Maintained strict confidentiality while handling sensitive client information and records.
- Obtained scanned records and uploaded into database.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Daily capturing of patient information on Teir.net & ETR.net software.
- Capturing of pharmacy medication on RX. Solution software.
- Weekly/monthly creation of reports.
- Monthly analysis of clinic statistics and reporting findings to Manager.
Education
Diploma - Information Technology
Damelin
Durban, South Africa02-2013
High School Diploma -
Isipingo Secondary School
Durban, South Africa12-2009
Skills
- Ticket management
- Software installation
- Network configuration
- Hardware installation
- Problem diagnosis
- System maintenance
- Operating Systems
- Security Policies
- Desktop technical support
Certification
- Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.
- Microsoft Certified, Security,Compliance and Identity (SC 900) - Microsoft.
- [Fortinet NSE 1-4 ] ,Fortinet
- Code B Driver's License
- Sophos Certified Engineer
Languages
English
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Xhosa
Upper intermediate (B2)
Timeline
Level 1 Technician
Blegmarc IT Solutions
09.2024 - 12.2024
IT Field Support Technician
Vumela IT Services
01.2024 - 09.2024
Trainee Cyber Security Analyst
Datategra
01.2020 - 12.2020
Artisans Assistant
Aveng Grinaker LTA
02.2019 - 07.2019
Data Capturer
EThekwini Municipality
05.2014 - 10.2017
Diploma - Information Technology
Damelin
High School Diploma -
Isipingo Secondary School
Similar Profiles
KIRUBAKARAN NKIRUBAKARAN N
Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)
CRYSTAL HOLLOWAYCRYSTAL HOLLOWAY
New York Life at Customer Solutions III, Life SolutionsNew York Life at Customer Solutions III, Life Solutions
Jarrod HullJarrod Hull
Tyre Shop Manager at Tyre and Wheel Solutions (Automotive Solutions)Tyre Shop Manager at Tyre and Wheel Solutions (Automotive Solutions)