Ayanda Amadeus Mabaso
Pietermritzburg
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.I am also a confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
IT Technician
Dr XM Ntombela
Pietermaritzburg
01.2018 - Current
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored systems in operation and quickly troubleshot errors.
- Recovered critical information from data back ups to restore functionality.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Set up and maintained user accounts and client access.
- Implemented internal quality standards to secure electronic records integrity.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
Service Technician
Xon
Pinetown
10.2017 - 07.2018
- Evaluated systems according to predetermined checklist and noted issues.
- Facilitated maintenance team training procedures to align with company standards.
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
- Demonstrated increased knowledge of company products and equipment.
- Inspected equipment to diagnose operational issues.
- Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
A+ Computer Technician
Umgungundlovu Computer technology
Pietermaritzburg
03.2017 - 10.2017
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-to-day duties accurately and efficiently.
Network Engineer
office of the premier
Pietermaritzburg
03.2016 - 02.2017
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Performed virtual machine provisioning and VM priority setup.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Provided detailed network diagrams and procedural guidelines.
- Assisted with implementation and support of network monitoring tools.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Troubleshot complex multi-vendor network service provider issues.
- Created VPN infrastructure and allowed for secure remote connections.
- Integrated data, voice and video networks for use in multi-site installations.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Organized frameworks to transfer secure data from internal to external and public networks.
Education
A+ N+ MCSE NCIT - Information Technology
ITCA
Pietermaritzburg KZN South Africa 02.2013 - 02.2015
High School Diploma -
Silver Height Secondary
Pietermaritzburg South Africa 01.2003 - 12.2008
Skills
Peripheral Repair
undefinedMusic Producer/Dj
I Produce create and play music which i sometimes eventually license to big brand names all over south africa
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Technician
Dr XM Ntombela
01.2018 - Current
Service Technician
Xon
10.2017 - 07.2018
A+ Computer Technician
Umgungundlovu Computer technology
03.2017 - 10.2017
Network Engineer
office of the premier
03.2016 - 02.2017
A+ N+ MCSE NCIT - Information Technology
ITCA
02.2013 - 02.2015
High School Diploma -
Silver Height Secondary
01.2003 - 12.2008
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