Ayanda Themba
IT Support Specialist
Sandton
Summary
Results-driven IT Support Technician with over 5 years of experience in providing high-level technical assistance across diverse industries. Expertise in Microsoft Azure, including Microsoft 365 Admin-Exchange, Azure Active Directory, and Microsoft Entra ID, alongside a strong foundation in hardware/software management, troubleshooting, and cybersecurity. Known for delivering efficient solutions to support requests and ensuring optimal system performance. A proactive team player with a proven ability to adapt to evolving technologies and environments, committed to continuous improvement and professional growth in the IT field
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
IT Support Specialist
Sekta Group
01.2023 - Current
- Provide first-line and second-line IT support to end-users, resolving technical issues efficiently.
- Provide remote support using IT helpdesk tools and ticketing systems.
- Set up Microsoft Azure (Admin-Exchange, Azure Active Directory, Microsoft Entra ID & Microsoft 365.
- Manage and maintain IT infrastructure, including software, hardware, and network systems.
- Maintain processes and rules to ensure correct assignment of IT incidents to support teams
- Diagnose and troubleshoot hardware, software, and network-related problems.
- Ensure devices are correctly configured for intended recipients or purposes
- Conduct daily back up in Cyber acronix & security task
- Monitor network through Nagios & report downtime to service provider
- Monitor systems for vulnerabilities and take preventive measures
- Set up and maintain local area networks (LANs), wide area networks (WANs), and VPNs
- Streamlined IT support processes by establishing a centralized helpdesk system to handle user requests and concerns.
- Ensure IT security compliance by implementing updates, patches, and security measures.
- Assist with onboarding and offboarding employees, setting up necessary IT equipment and accounts.
- Document technical procedures and solutions for future reference.
Information Technology Administrator
Media Film Service
01.2020 - 01.2023
- Review computer systems to ensure that all aspects are operating efficiently
- Sourcing IT service providers and managing IT services provided
- Implement backup processes and assess systems for upgrades or replacement
- Troubleshoot network connectivity issues
- Monitor systems for vulnerabilities and take preventive measures
- Provide technical assistance to employees for hardware, software, and network issues
- Maintain detailed records of IT assets, configurations, and processes
- Research and recommend IT equipment and software.
- Assist with administrative tasks, including asset management, procurement, and vendor coordination.
- Ensure that user data backup solution is functional and user data is protected.
- Manage the department's expense reports and budgeting documentation.
Operations Manager
Digital Film Service
07.2018 - 01.2020
- Plan, direct, and coordinate daily operations to achieve business goals
- Monitor operational performance and recommend improvements
- Ensure compliance with legal, regulatory, and company policies
- Oversee IT systems and ensure they align with business objectives
- Collaborate with IT teams to manage infrastructure, hardware, and software
- Implement and monitor cybersecurity measures to protect company data
- Lead the adoption of new technologies to improve efficiency
- Manage budgets for operations and IT expenditures
- Oversee procurement of equipment, software, and other operational resources
- Supervise and mentor operational and IT staff
- Leverage IT solutions to automate repetitive tasks and enhance productivity
- Generate reports on operational performance and IT system effectiveness.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Increased profit by streamlining operations.
- Ensure all operations are carried on in an appropriate, cost-effective way.
Junior Procurement
Media Film Service
01.2011 - 07.2018
- Assist in preparing purchase orders and processing procurement requests
- Ensure purchases comply with company policies and budgets
- Research potential suppliers and gather quotes for comparison
- Resolve issues related to delivery delays, quality discrepancies, or invoice disputes
- Establish and maintain relationships with new and existing suppliers
- Monitor inventory levels and coordinate with the inventory team
- Conduct market analysis to identify trends, new suppliers, and cost-saving opportunities
- Participate in training programs and workshops to develop procurement skills
Education
Certificate - The SAP Business One (SAP B1) Super User
Seidor Africa
Johannesburg 03.2021 - 07.2021
Diploma - Diploma in Information Technology Support
Alison
Johannesburg, Gauteng 01.2023 - 01.2024
Skills
- Microsoft Azure (Admin-Exchange, Azure Active Directory, Microsoft Entra ID)
- Customer Service & Technical Support
- Communication & Documentation
- Microsoft 365 Administration
- Cybersecurity Best Practices
- Project Management & Process Improvement
Timeline
IT Support Specialist
Sekta Group
01.2023 - Current
Diploma - Diploma in Information Technology Support
Alison
01.2023 - 01.2024
Certificate - The SAP Business One (SAP B1) Super User
Seidor Africa
03.2021 - 07.2021
Information Technology Administrator
Media Film Service
01.2020 - 01.2023
Operations Manager
Digital Film Service
07.2018 - 01.2020
Junior Procurement
Media Film Service
01.2011 - 07.2018
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