Even Ayanda Themba
Operations Maanager
Bucclech Sandton
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Operations Manager
Digital film service
Sandton
07.2018 - 04.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed systems to track and log work issues.
- Prepared variety of different written communications, reports and documents.
- Resolved problems, improved operations and provided exceptional service.
- Introduced new methods, practices and systems to reduce turnaround time.
- Identified procedure or process changes required to improve performance and productivity.
- Prepared annual budgets with controls to prevent overages.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed operations reports to understand numbers and trends.
- Increased profit by streamlining operations.
Store Manager
media film service
kelvin,Sandton
01.2013 - 07.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Internal Sales Representative
media film service
kelvin , Sandton
05.2010 - 01.2013
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Performed effective online demonstrations to prospects using Sap.
- Completed product registrations, warranty documentation and post-sale consumer surveys.
- Researched and identified possible new accounts for sales development.
- Identified consumer interests and key market identifies for new accounts.
- Prepared and deliver customer sales quotes.
Education
High School Diploma -
Central High School
Nelspruit 01.2009 - 12.2009
Certificate - Stock Controller
Vetta Communication
Sandton 03.2014 - 03.2014
Certificate - SAP Business One
Seidor Africa
Sandton 06.2021 - 06.2021
Skills
- Work flow planning
Timeline
Certificate - SAP Business One
Seidor Africa
06.2021 - 06.2021
Operations Manager
Digital film service
07.2018 - 04.2022
Certificate - Stock Controller
Vetta Communication
03.2014 - 03.2014
Store Manager
media film service
01.2013 - 07.2018
Internal Sales Representative
media film service
05.2010 - 01.2013
High School Diploma -
Central High School
01.2009 - 12.2009
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