Ayanda Rashama

• Managed a high volume of complex claims, effectively prioritizing tasks to ensure prompt resolution for clients.
• Improved overall department performance by identifying areas for improvement and providing targeted training programs to staff members.
• Pre- assessing of claims and capturing the claim on BPM
• Effectively managed risk exposure by reviewing policy coverage details and applying appropriate limits during the settlement negotiation process.
• Acted as liaison between clients, carriers, and internal departments, ensuring clear communication channels throughout the claims process.

• Ensuring that all documents are recorded and stored in a shared folder
• Assisting chairpersons to draft reports
• Supporting Chairpersons with campaigns and engagements
• Ensuring any grievances brought forward by employees are stored and saved in a secure shared folder
• Engaging with employees through connection or engagement sessions (to make the forum visible and approachable)
• Setting up required meetings requested by Chair/Deputy
• Circulate meeting agenda to forum members
• Recording meeting minutes and distributing them to forum members
• Assisting with project co-ordinating project initiatives

• Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.

• Interacting with financial advisors regarding client’s portfolio and capturing every interaction on BPM.
• Reselling of Momentum Multiply Rewards Program
• Capturing and responding to emails, interacting with brokers and clients regarding their Momentum policies.
• Working towards a target every month with the intention of reaching and exceeding it.
  Systems used:
  • AS400 experience (MACS & FACS)
  • Workflow system experience (BPM)
• Boosted revenue through upselling and cross-selling opportunities during customer interactions.

• Served as a reliable point of contact between customers and internal departments such as development teams or product management.
• Supported team members during peak hours, sharing knowledge and expertise to address challenging cases effectively.
• Developed comprehensive documentation to facilitate efficient issue resolution in future.
• Managed high call volume for prompt response to customer concerns and inquiries.
• Processing payments for Kiosks and balancing ledgers on system

• Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
• Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
• Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.