Ayanda Radebe
Rental Sales Agent
7038 Guinea Fowl Street, Emaphupheni, Benoni ,Johannesburg, South Africa
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Rental Sales Agent
Avis Rent A Car
Johannesburg
08.2018 - Current
- Addressed guest complaints and resolved issues to promote satisfaction.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Provided assistance to customers requiring help by carrying-out and loading purchases.
- Managed multiple tasks in high-volume environment.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed team communications and information for meetings.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Passenger Service Agent
Airlink
Johannesburg
10.2015 - 04.2018
- Escorted handicapped passengers from terminal to aircraft.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Managed team member schedules and work assignments.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Crew Member
McDonald's SA
Johannesburg
03.2011 - 02.2012
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health and safety standards and procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Offered upgrade items and showcased daily specials to promote restaurant products.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service and sales techniques.
- Supported great dining and meal experiences for guests.
Education
National Retail And Travel Diploma - Tourism
Msc Business College
Johannesburg 01.2013 - 06.2015
Skills
Self-Motivated
Good Telephone Etiquette
Reservations
Written Communication
Adaptability
Empathy
Taking responsibility
Patience
Accomplishments
- Supervised team of 7 staff members.
- Resolved product issue through consumer testing.
- Appreciation Certificate for the Best New Comer.
- 1st prize winner for employee of the year 2011.
Certification
Amadeus reservations - 2 weeks
References
Mrs. Gina De Abrue
+27837811898
Avis rent a car
Mrs. Linomi Mahotane
+27828033414
AIRLINK
Ms. Cynthia Sibiya
+27782214420
McDonald's SA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Rental Sales Agent
Avis Rent A Car
08.2018 - Current
Amadeus reservations - 2 weeks
07-2016
Amadeus world trace, Airlink - 1 week
05-2016
Amadeus customer management, Airlink- 3 weeks
03-2016
Passenger Service Agent
Airlink
10.2015 - 04.2018
National Retail And Travel Diploma - Tourism
Msc Business College
01.2013 - 06.2015
Crew Member
McDonald's SA
03.2011 - 02.2012