Ayanda Mgobozi
Juniour Account Manager
Midrand,GP
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Junior Account Manager
The Creative Counsel- Vodacom ZA
Midrand, Gauteng
02.2021 - Current
- Liaising between account holders and various departments.
- Managing accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Addressing problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Listening attentively to client feedback and working with relevant departments to introduce new services.
- KPI AND P & L weekly tracking and monthly reporting.
- Reporting and monitoring on business partner RICA compliance.
- Facilitated in Self-RICA app development and managing back-end compliance.
- Qliksense and Infoweb reporting.
- Onboarding new trade partners and overseeing customer servicing.
- Managing field service trade queries in timely and efficient manner.
- Reporting and monitoring on OGR trends.
- Briefing in monthly POS for sales channels.
- Providing internal sales support for trade partners.
- Conducting frequent on the ground and in-store visits to determine the implementation of POS and product elements.
Vodacom Sales and Distribution Internship
Vodacom
Midrand, Gauteng
02.2019 - 01.2021
- Monitored and reported on trade partner RICA compliance.
- Monitored reporting on trade partner sales, OGR, order status, KPI and P & L.
- Consolidated a developing monthly presentations for EXCO.
- Facilitated orders for trade partners.
- Facilitated and monitored monthly point of sale (POS) for ABL marketing material in sales channel.
- Provided executives with RICA analytics and decision support tools used as the basis for reorganization, consolidation and relocation strategies.
- Collaborated with internal and external stakeholder groups ensure business alignment.
- Monitored forecasts and consumer data for changes and offered solutions.
- Used coordination and planning skills to achieve results according to schedule.
- Developed team communications and information for meetings.
Stock Controller & Administrator
Sasol Abbotsford & Co
East London, Eastern Cape
08.2017 - 01.2019
- Reconciled and monitored sales reports of three filling station sites.
- Reconciled and monitored daily and monthly fuel stock reports.
- Performing inventory control by buying and monitoring of retail and fuel stock for all filling stations.
- Reconciled monthly debtor accounts.
- Filling and archiving of documents.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Answered customer questions and provided detailed product information.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Helped customers locate desired items and transfer oversized items to vehicles.
Education
Bachelor of Economics - Economic & Economic Development
04.2018 - 04.2018
SLE in Technology And Enterprise Management - Technology And Management
02.2019 - 01.2020
SLE in Management For Non-Technical Managers - Management
02.2020 - 01.2021
Skills
Excel
National accounts
Prioritizing workflows
Management collaboration
Strategic Planning
Account servicing skills
Operations
Vendor relations
Microsoft Office
Problem Solving
Pipefy
Sales Reporting
Sales analysis
CRM Systems
Qliksense
Project Management
Digital Marketing
Creative Thinking
Conflict Management Skills
Timeline
Junior Account Manager - The Creative Counsel- Vodacom ZA
02.2021 - Current
North West University - SLE in Management For Non-Technical Managers, Management
02.2020 - 01.2021
Vodacom Sales and Distribution Internship - Vodacom
02.2019 - 01.2021
North West University - SLE in Technology And Enterprise Management, Technology And Management
02.2019 - 01.2020
University of The Western Cape - Bachelor of Economics, Economic & Economic Development
04.2018 - 04.2018
Stock Controller & Administrator - Sasol Abbotsford & Co
08.2017 - 01.2019