Ayanda Mgobozi

Work History

The Creative Counsel- Vodacom ZA

Midrand, Gauteng

02.2021 - Current

Liaising between account holders and various departments.
Managing accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Addressing problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Listening attentively to client feedback and working with relevant departments to introduce new services.
KPI AND P & L weekly tracking and monthly reporting.
Reporting and monitoring on business partner RICA compliance.
Facilitated in Self-RICA app development and managing back-end compliance.
Qliksense and Infoweb reporting.
Onboarding new trade partners and overseeing customer servicing.
Managing field service trade queries in timely and efficient manner.
Reporting and monitoring on OGR trends.
Briefing in monthly POS for sales channels.
Providing internal sales support for trade partners.
Conducting frequent on the ground and in-store visits to determine the implementation of POS and product elements.

Vodacom

Midrand, Gauteng

02.2019 - 01.2021

Monitored and reported on trade partner RICA compliance.
Monitored reporting on trade partner sales, OGR, order status, KPI and P & L.
Consolidated a developing monthly presentations for EXCO.
Facilitated orders for trade partners.
Facilitated and monitored monthly point of sale (POS) for ABL marketing material in sales channel.
Provided executives with RICA analytics and decision support tools used as the basis for reorganization, consolidation and relocation strategies.
Collaborated with internal and external stakeholder groups ensure business alignment.
Monitored forecasts and consumer data for changes and offered solutions.
Used coordination and planning skills to achieve results according to schedule.
Developed team communications and information for meetings.

Sasol Abbotsford & Co

East London, Eastern Cape

08.2017 - 01.2019

Reconciled and monitored sales reports of three filling station sites.
Reconciled and monitored daily and monthly fuel stock reports.
Performing inventory control by buying and monitoring of retail and fuel stock for all filling stations.
Reconciled monthly debtor accounts.
Filling and archiving of documents.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Answered customer questions and provided detailed product information.
Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
Assisted in development of trainees, providing instruction and support to optimize readiness.
Helped customers locate desired items and transfer oversized items to vehicles.