Ayanda Mdlalose
Social Worker
Pretoria,GP
Summary
As a dedicated and passionate social worker, I am committed to delivering exceptional care and support to children and families. My experience working with children during my practical year as a student social worker deepened my understanding of the Children's Act and its application in social work practice.
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
18
18
years of post-secondary education
3
3
Certifications
Work History
Volunteer Social Worker
Melusi Christian Community
08.2020 - 02.2024
- Assisted in promoting and supporting the physical, mental and emotional well-being of employees within the organisation
- Provided mentorship programme to our short- term volunteers from abroad
- Designed and delivered programs, services, and activities that volunteers health and well-being
- Provided activities that promote education, resources and training as part of health education
- Promoted programs that encourage short-term employee engagement and motivation
- Working with Children, the elderly, and the disabled in need of a place of safety for placements
- Mentoring teenagers and referrals as need arise
- Giving life teaching to children, teenagers, and adults through bible teaching to address social ills
- Provide administration support for soccer ministry and proper referral needed
- Providing individual, couple and family counseling and aftercare and client follow-up and referrals
- Organizing soccer trips and assisting in hospitality and catering
- Managed patient caseloads to address social work assessments, crisis intervention, and care planning
- Advocated for patients, carers, and families around complex emotional and practical needs to lower anxiety and depression levels
- Provided psychosocial support to adults with life-threatening illnesses and their families
- Facilitated brief individual and group counseling sessions to address concerns and foster a safe environment
- Recognized and addressed the social work needs of individuals with mental health problems and learning disabilities.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Updated client documentation for accurate, compliant and current records.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Led workshops on topics relevant to client populations served, empowering individuals with valuable knowledge and tools for self-advocacy.
- Assisted clients with navigating and accessing social services such as medical care.
- Promoted family reunification and stability, conducting assessments and providing tailored family support services.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
- Streamlined case management processes, enabling more efficient client progress tracking and support.
- Fostered increased engagement and support, organizing community outreach events and workshops.
- Enhanced protective measures for children and vulnerable adults with thorough investigations and interventions.
- Supported clients' emotional and psychological well-being through provision of counseling and support groups.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed and maintained strong relationships with community resources for successful referrals.
- Facilitated peer support groups to help clients connect with others.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Administered assessments to identify clients' needs and establish treatment plans.
- Educated clients and families on mental health, wellness and recovery topics.
Facilitator
Melusi Christian Community
07.2015 - 03.2020
- Collaborated with individuals within workshops, implementing knowledge of behavior to navigate through functions
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Identified areas in need of improvement and implemented solutions.
- Reduced learning gaps by effectively delivering corporate training communications to managers across the organization for all stores
- Planning and organizing work plans and courses set up
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
- Data base management and administration.
- Weekly marketing and job placement and Social media updates.
- Provided job readiness for all students
- Trained students in additional qualification to increase employment opportunities.
- Increased workshop attendance, promoting events through targeted social media campaigns and community outreach.
- Provided additional training in Office Administration and Merchandising courses.
- Assessment and awarding successful students with certification.
Call Centre Agent
Astral connect
06.2013 - 10.2013
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target
- Increased customer satisfaction by offering friendly, helpful and informative customer service
- Recorded details from customer communications on CRM
- Strived to meet and exceed call centre targets while maintaining excellent customer care.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Volunteer Teacher
Khari gude
06.2010 - 12.2011
- Supported illiterate elderly effectively to develop educational, and social competencies
- Taught and guided the elderly through the process of learning to read, write and count
- Helped struggling elderly overcome academic difficulties by providing extra support and assistance throughout lessons.
- Served as a mentor for new teaching assistants, sharing best practices and offering guidance on effective instructional techniques.
- Regularly assessed student progress through quizzes, tests, and presentations, providing constructive feedback for continuous improvement.
- Conducted one-on-one tutoring sessions with students requiring additional support outside of regular class hours.
- Optimized classroom management techniques to create a safe and productive learning environment that encouraged student engagement.
Sales Representative
Metropolitan Life
01.2007 - 12.2008
- Expanded customer base through cold calling, networking, and relationship building.
- sales pitch through presentation and sales administration.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Education
BBA - Social Work
UNISA
Newcastle, South Africa 04.2001 - 04.2019
No Degree - Human Resources Management
Majuba TVET College-DTC
Dundee, South Africa 04.2001 -
Skills
Client Needs Assessment
Certification
Human resource management NQF-6
Practicalskills
- Drivers licence code c1
- 3 Years of Driving experience.
- Social work Skills
- Generic services
- Workshop conduct
- Employee Wellness Education
- Application of Social work Principles
- Patient-Centred Care
- Identify risks
- Diagnoses
- Analysing and interpreting family risks
- Application of social work methods
- Planning and report writing
- Violence Prevention
- Emotional Resilience
- Skilled Couples Counsellor
- Written and Verbal Communication
- Crisis Intervention
- Empathetic approach
- Psycho-Social Assessments
- Organized And Administration
- Community Referrals
- Team Player
- Excellent Interpersonal Skills
- Active Listening
- Intervention and outreach skills
- Reintegration and reunification of families
- Crises Therapeutic intervention.
- Record keeping
Experientialskills
- Leadership
- Management
- Administrative
- Organizing
- Communication
- Planning
- Presenting
- Hospitality
- Teaching
- Time management
- Microsoft 365(Word, Excel & PowerPoint)
- Multi-cultural environment
- Office administration
- Attention to details
- Caring
Languages
Fluent in English
Fluent in isiZulu
Partial in Tswana
Partial in Xhosa
Partial in SeSotho
References
- Mr Sipho Ndaba, CMD - Social work Manager, 034 981 3509 / 071 597 0830
- Simon Ebert, Melusi Christian Community Missionary, 034 212 4445 / 060 907 8876
- Ena Richards, Siya Sebenza -w4AL Founder, 083 651 5328
- Daniel Van de vlag, Work4ALiving centre (W4AL) and Melusi Christian Community management, 034 212 4445 / 079 252 9922
Timeline
Volunteer Social Worker
Melusi Christian Community
08.2020 - 02.2024
Facilitator
Melusi Christian Community
07.2015 - 03.2020
Call Centre Agent
Astral connect
06.2013 - 10.2013
Volunteer Teacher
Khari gude
06.2010 - 12.2011
Sales Representative
Metropolitan Life
01.2007 - 12.2008
BBA - Social Work
UNISA
04.2001 - 04.2019
No Degree - Human Resources Management
Majuba TVET College-DTC
04.2001 -
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