Cooking, Travelling
Ayanda Khumalo
Soweto
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Language
Work History
Agent Representative
CCI
10.2023 - Current
- Improved client retention rates by conducting follow-up calls after sales transactions were completed.
- Maintained meticulous records of all client interactions and transactions for future reference and analysis.
- Skillfully negotiated contracts that benefitted both the client's best interests as well as the company's financial objectives.
- Participated in ongoing training programs to continuously improve skills and stay current on industry developments.
- Provided exceptional support to clients during the onboarding process, fostering strong relationships.
- Conducted thorough research to remain updated on industry trends, ensuring top-notch service for clients.
Sales Assistant
Studio 88
11.2022 - 02.2023
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Boosted store revenue through upselling and cross-selling techniques.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Restaurant Waiter
Ocean Basket
02.2022 - 12.2022
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Supported needs of person wait staff who attended to specific needs of countless customers daily for Ocean Basket restaurant with social relevancy and intentionality
Education
GED -
E.D Mafole CLC
Meadowlands, Soweto 04.2001 -
Skills
Client Relationship Building
undefinedInterests
Timeline
Agent Representative
CCI
10.2023 - Current
Sales Assistant
Studio 88
11.2022 - 02.2023
Restaurant Waiter
Ocean Basket
02.2022 - 12.2022
GED -
E.D Mafole CLC
04.2001 -
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