AYANDA KHOLOBENG
Soweto,GP
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
9
9
years of professional experience
Work History
Administrator
First National Bank
03.2022 - Current
- Credit card validation
- Checking and verifying proof of income for credit card applications
- Capturing and processing credit card limit increase, downgrades, upgrades and conversions
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Administrator
First National Bank
07.2019 - 03.2022
- Doing OTH linking on credit card secondary account holders
- Checking if all documents are inline before sending to QA
- Working on all cases that are failed by QA and fixing/correcting the error
- Working on 16B/BEC campaign, to obtain required mandates from client
- Assisting Team leader with some queries
- Compiling QA report for QA team should there be false fails
- Getting report from QA and checking if all false fails have been removed
- Working on Wealth Credit Card Applications of limit increase/decrease, Downgrades, Conversions, Card swaps, Upgrades, New application Limit re-instate, Add user, 2nd Credit Card, Stand Alone Petrol Card
Team Leader
First National Bank
09.2016 - 06.2019
- Daily reporting on work done for the day
- Approving of timesheets (Temp staff)
- Coaching of staff who are not reaching targets
- Uploading daily Emboss File
- Allocating work to staff
- Conduct Buzz meetings with the staff
- Attending meetings and creating process manuals/guides to make our work more efficient
- Check if we don't have work that is out of SLA
Education
Basic and Advanced Customer Service Certificate -
01.2022
Senior Certificate -
National Certificate - IT systems Development
01.2005
Skills
- Proficiency in Microsoft Office
- Experienced with Google Workspace tools
- Data Analysis
- Report writing expertise
- Team development and guidance
References
- MRS. SHINAAZ JULIUS Operations Manager First National Bank T:087 5778031/084 3612458
- MR. ETHAN SHIRTO Operations Head First National Bank T:087 5779449 / 079 7988691
- Samantha Nombewe Team Leader First National Bank 0815048312
Timeline
Administrator - First National Bank
03.2022 - Current
Administrator - First National Bank
07.2019 - 03.2022
Team Leader - First National Bank
09.2016 - 06.2019
JULES HIGH SCHOOL - Senior Certificate,
CTU TRAINING SOLUTION - National Certificate, IT systems Development
CTU TRAINING SOLUTION - Basic and Advanced Customer Service Certificate,
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