Summary
Overview
Work history
Education
Skills
Languages
Custom
Personal Information
Timeline
AssistantManager
Ayanda Jason Luthuli

Ayanda Jason Luthuli

Durban,South Africa

Summary

Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.

Overview

7
7
years of professional experience

Work history

Onsite Technician

Woolworths DC
05.2023 - Current
  • Working on Active direct as an administrator of user account and password management
  • MS 365 administrator
  • Fault finding and troubleshooting hardware and software
  • Zebra Scanners troubleshooting software only, log a call with the 3rd party for hardware
  • AMT Scanners troubleshooting and management
  • Woolworths desktops and Laptop image setup
  • Supporting Woolworths Regional office
  • Supporting Woolworths DC
  • Lexmark cloud print
  • MS365 Support/MFA and general mail requirements
  • Creating new Incidents and show descriptive step by step taken to resolve
  • Network troubleshooting with the LAN, WLAN
  • Assisting the user remotely when on standby
  • PC refresh project
  • Office 2010, 2013, 2016 & MS365 Admin role

POS Service desk technician

Vexall
08.2022 - 04.2023
  • Mr Price POS LAN first-line support technician
  • POS LAN troubleshooting
  • Datamax, Canon, hp and Epson printer installations
  • SLA
  • TightVNC for remote troubleshooting
  • Setup Mr price tills
  • Using Jira service management as a ticketing system

Desktop support & JOC Support Technician

04.2019 - 07.2022
  • Maintaining Reserve Core Network and all Lodge access sites
  • Head office first contact technical Support
  • Attending to network breakdowns on repeater sites/ access sites
  • Installation/configuration and setting up of CCTV across the reserve
  • IP addressing, DNS Setup, Routing, Maintaining of DCHP Server
  • Configuration of new Routers/ Switches/ Server
  • Configuring and maintaining wireless Cambium Networks ie
  • PTP, ePMP, cnMaestro, A.P’s
  • Network documentation, improvement of network infrastructure and keeping the devices up
  • Monitoring and setting up of tracking device and fence sensors around the reserve
  • Troubleshooting/fault finding of huge network breakdown
  • CnMaestro cloud maintenance
  • IP Phones installation and setup
  • Monitoring of network performance 24/7 shift
  • Implementation of improved solutions in the network infrastructure
  • Wireless point to point/ point to multi point connection installation/ repairing
  • Cambium networks deployment, installation, configuration and maintaining
  • Dahua CCTV installation, configuration and maintenance
  • Reserve network monitoring
  • Network hardware repairs
  • Network security improvement and firmware upgrades
  • Administrator on Switchtel VOIP Service
  • PC Build-up and Maintenance
  • Desktop support
  • Managing all Game reserve cloud base software

Desktop Support

QCK Lezmen
02.2018 - 03.2019
  • Microsoft Windows 7-11 desktop support
  • Office 365 Application Suite
  • SharePoint/One Drive setup and G-suit support
  • Exchange and POP/IMAP email support
  • Printer
  • Laptop Upgrades
  • Configuring Netonix, Radwin, tp-link and Cambium switches
  • Setup and manage Wireless Access points
  • Cloud Back-up solutions
  • Drop box/One Drive/Google Drive
  • Android and IOS Support
  • Basic MAC Support
  • VOIP administrator support

Education

MCSA Windows Server 2016 - Information Technology

Broadband College

MCSE Cloud Platform and Infrastructure - Information Technology

Broadband College

MCSA Windows Server 2012 - Information Technology

Broadband College

A+ - Information Technology

Broadband College -Durban

High School -

Thabela High School

Certificate of Higher Education - Microsoft AZure Fundamental

Microsoft Learn
South Africa
01.2024 -

Interconnecting Cisco Networking Devices Part 1 & 2 (ICND1 & 2) v3 CCNA - Information Technology

Alison

Certificate of Higher Education - Network and Device Configurations

Cisco Network Academy
South Africa
08.2024 - 10.2024

Skills


  • Monitoring Networks
  • Communication skills
  • Customer service
  • Troubleshooting
  • Fault finding
  • Technical support
  • Mobile Applications
  • MS Office
  • Windows 10
  • Windows 11
  • Active Directory
  • Cloud-based software
  • Field Support
  • Cisco Network Devices
  • VoIP
  • Network configuration
  • Fieldwork proficiency
  • Data recovery
  • Incident queue management
  • Strategic troubleshooting
  • Ethical decision-making
  • Software configuration

Languages

English

Custom

  • Craig Symington, African Habitat, CTO, 073 830 3595
  • Jane Vandenberg, Woolworths, Division Planner, 083 410 9255
  • Jongane Sandile, Woolworths, Operations Manager, 083 795 0601

Personal Information

  • Date of birth: 09/15/92
  • Gender: Male

Timeline

Certificate of Higher Education - Network and Device Configurations

Cisco Network Academy
08.2024 - 10.2024

Certificate of Higher Education - Microsoft AZure Fundamental

Microsoft Learn
01.2024 -

Onsite Technician

Woolworths DC
05.2023 - Current

POS Service desk technician

Vexall
08.2022 - 04.2023

Desktop support & JOC Support Technician

04.2019 - 07.2022

Desktop Support

QCK Lezmen
02.2018 - 03.2019

MCSA Windows Server 2016 - Information Technology

Broadband College

MCSE Cloud Platform and Infrastructure - Information Technology

Broadband College

MCSA Windows Server 2012 - Information Technology

Broadband College

A+ - Information Technology

Broadband College -Durban

High School -

Thabela High School

Interconnecting Cisco Networking Devices Part 1 & 2 (ICND1 & 2) v3 CCNA - Information Technology

Alison

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