Ayanda Galela
Call Centre Operator
Vosloorus
Overview
19
19
years of professional experience
6040
6040
years of post-secondary education
Work History
Call Centre Operator
Kapsch trafficcom
10.2023 - Current
- Handle both Inbound and Outbound calls on Smartz system
- Manage tag enquiries, reset tag, recycle, activation, request tag delivery
- Assist with Website and Mobile App
- Provide information on our products and services and register new accounts and manage existing accounts
- Escalate enquires by logging on CRM
Customer Service Centre Operator
Kapsch trafficcom
11.2011 - 10.2023
- Ensuring availability and Provide quality customer service to walk-ins
- Providing customers with products and service information.
- Reform all system related updating existing customer information.
- Identify and escalate priority issues.
- Manage and resolve customer's complaints.
- Register road users on CRM.
- Process cash and card transaction.
- Assist road users to navigate the website and installing tags in road user's vehicle.
Sales Associate (Underwear Department)
FOSCHINI GROUP
12.2010 - 08.2011
- Providing best customer service.
- Receiving stock.
- Replenishing the shelves with stock.
- Count and ensure stock balance.
- Housekeeping Opening new accounts.
Receptionist
DR. MATSHINGANI
01.2006 - 01.2007
- Data capturing of patient's personal information.
- Confirmation of medical aids from the medical scheme.
- Dispensing of medication according to the doctor's prescription.
- Handing incoming and out coming of calls.
- Ordering of stock from relevant suppliers.
- Make sure we receive the paid remittance.
Education
Certificate of Competence - Customer Journey Skills Programme
Mind Your Gap
Labour Relations Management -
Tshwane University of Technology
Human Resource Administrative Management -
Tshwane University of Technology
Grade 12 (Matric) - undefined
Skills
Telephone etiquette skills
Timeline
Call Centre Operator
Kapsch trafficcom
10.2023 - Current
Customer Service Centre Operator
Kapsch trafficcom
11.2011 - 10.2023
Sales Associate (Underwear Department)
FOSCHINI GROUP
12.2010 - 08.2011
Receptionist
DR. MATSHINGANI
01.2006 - 01.2007
Grade 12 (Matric) - undefined
Certificate of Competence - Customer Journey Skills Programme
Mind Your Gap
Labour Relations Management -
Tshwane University of Technology
Human Resource Administrative Management -
Tshwane University of Technology