Overview
Work History
Education
Skills
Timeline
Receptionist
Ayanda Galela

Ayanda Galela

Call Centre Operator
Vosloorus

Overview

19
19
years of professional experience
6040
6040
years of post-secondary education

Work History

Call Centre Operator

Kapsch trafficcom
10.2023 - Current
  • Handle both Inbound and Outbound calls on Smartz system
  • Manage tag enquiries, reset tag, recycle, activation, request tag delivery
  • Assist with Website and Mobile App
  • Provide information on our products and services and register new accounts and manage existing accounts
  • Escalate enquires by logging on CRM

Customer Service Centre Operator

Kapsch trafficcom
11.2011 - 10.2023
  • Ensuring availability and Provide quality customer service to walk-ins
  • Providing customers with products and service information.
  • Reform all system related updating existing customer information.
  • Identify and escalate priority issues.
  • Manage and resolve customer's complaints.
  • Register road users on CRM.
  • Process cash and card transaction.
  • Assist road users to navigate the website and installing tags in road user's vehicle.

Sales Associate (Underwear Department)

FOSCHINI GROUP
12.2010 - 08.2011
  • Providing best customer service.
  • Receiving stock.
  • Replenishing the shelves with stock.
  • Count and ensure stock balance.
  • Housekeeping Opening new accounts.

Receptionist

DR. MATSHINGANI
01.2006 - 01.2007
  • Data capturing of patient's personal information.
  • Confirmation of medical aids from the medical scheme.
  • Dispensing of medication according to the doctor's prescription.
  • Handing incoming and out coming of calls.
  • Ordering of stock from relevant suppliers.
  • Make sure we receive the paid remittance.

Education

Certificate of Competence - Customer Journey Skills Programme

Mind Your Gap

Labour Relations Management -

Tshwane University of Technology

Human Resource Administrative Management -

Tshwane University of Technology

Grade 12 (Matric) - undefined

Skills

Telephone etiquette skills

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Timeline

Call Centre Operator

Kapsch trafficcom
10.2023 - Current

Customer Service Centre Operator

Kapsch trafficcom
11.2011 - 10.2023

Sales Associate (Underwear Department)

FOSCHINI GROUP
12.2010 - 08.2011

Receptionist

DR. MATSHINGANI
01.2006 - 01.2007

Grade 12 (Matric) - undefined

Certificate of Competence - Customer Journey Skills Programme

Mind Your Gap

Labour Relations Management -

Tshwane University of Technology

Human Resource Administrative Management -

Tshwane University of Technology

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Ayanda GalelaCall Centre Operator