AYANDA ELIZABETH LANDELA
Finance and Insurance Consultant
Pretoria
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
1
1
Language
Work History
Customer Specialist
Heycarter Dealerships
09.2023 - 04.2024
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Provided customers with detailed information on company products, services and materials.
- Verified accuracy of customer account information and updated when necessary.
- Assessed and offered solutions to improve procedures and customer experiences.
- Responded to customer inquiries via phone, email and web-based platforms.
Finance And Insurance Consultant
Hey Carter Dealerships
01.2022 - 09.2023
- Streamlined client onboarding processes by implementing efficient data collection methods and reducing paperwork.
- Delivered tailored insurance presentations to diverse audiences, demonstrating the benefits of specific policies and coverage options.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
- Increased customer satisfaction ratings through timely claims processing and consistent communication with clients.
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
Call Center Agent
Clientele Life
09.2021 - 12.2021
- Recognized for consistently meeting call resolution time targets
Call Center Agent
Tele Direct
03.2015 - 12.2016
- Exceeded monthly sales targets for 6 consecutive months
- Consistently met and exceeded average call handle time goals
- Recognized for excellent communication and problem-solving skills
Field Sales Agent
Real Promotions
03.2014 - 01.2015
- Exceeded monthly sales targets by 20% consistently
- Developed and maintained strong relationships with key clients
- Awarded Top Sales Performer of the Year for surpassing annual sales goals
Education
High School Diploma -
Tiyelelani Secondary School
Prtoria 04.2011 - 12.2011
Nca -
Moonstone
02.2022 - 03.2022
Class of business shorter insurance:personal line -
Graduate Institute of Financial Science
06.2022 - 07.2022
Class of business shorter insurance commercial lin - undefined
Graduate Institute of financial science
07.2022 - 07.2022
Skills
Financial analysis
Risk assessment
Compliance knowledge
Investment strategies
Client service
Data analysis
Insurance policies expertise
Market research
Regulatory compliance
Negotiation skills
Customer relationship management
Problem-solving abilities
Product knowledge
Time management
Networking skills
Presentation skills
Closing techniques
Finance and insurance consultant
CRM software
Complaint handling
Call center experience
Microsoft Excel
Customer service
Problem-solving
Decision-making
Customer relations
Negotiation strategies
Problem resolution
Adaptability and flexibility
Data collection
Critical thinking
Verbal and written communication
Team collaboration
Active listening
Follow-up skills
Multitasking and organization
Computer proficiency
Client relations
Certification
Class of Business: Commercial Lines, Graduate Institute of Financial Science, 05/01/24
Timeline
Customer Specialist
Heycarter Dealerships
09.2023 - 04.2024
Class of business shorter insurance commercial lin - undefined
Graduate Institute of financial science
07.2022 - 07.2022
Class of business shorter insurance:personal line -
Graduate Institute of Financial Science
06.2022 - 07.2022
Nca -
Moonstone
02.2022 - 03.2022
Finance And Insurance Consultant
Hey Carter Dealerships
01.2022 - 09.2023
Call Center Agent
Clientele Life
09.2021 - 12.2021
Call Center Agent
Tele Direct
03.2015 - 12.2016
Field Sales Agent
Real Promotions
03.2014 - 01.2015
High School Diploma -
Tiyelelani Secondary School
04.2011 - 12.2011
Class of Business: Commercial Lines, Graduate Institute of Financial Science, 05/01/24
Class of Business: Personal Lines, Graduate Institute of Financial Science, 05/01/22
NCA, Moonstone, 01/01/22
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