ZINTLE JAKUJA
Durban
Summary
Dynamic and results-oriented sales professional with extensive experience in customer service and sales roles. Adept at building strong relationships with clients and exceeding sales targets. Fluent in English, Xhosa, and IsiZulu, with a passion for providing excellent customer experiences. Seeking a challenging position in a call center or sales environment where I can utilize my skills to drive business growth and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Agent Representative
Opinex Call Centre
01.2023 - 12.2023
- Applied strategic sales techniques to effectively communicate the benefits of debt review to potential clients
- Met and exceeded sales targets through proactive outreach and effective negotiation skills.
Customer Service Representative
Ison Call Centre
07.2022 - 12.2022
- Provided attentive and efficient customer service support within a high-volume call center environment
- Addressed customer inquiries and concerns promptly and professionally, ensuring a positive resolution
- Demonstrated strong communication skills in English, Xhosa, and IsiZulu to effectively assist a diverse clientele
- Maintained detailed records of customer interactions and feedback, contributing to ongoing service improvements
- Collaborated closely with team members and management to uphold company standards and meet performance targets.
Stock Retail Packer
Refinery Store
01.2022 - 06.2022
- Operated as a Stock Packer within the Refinery Store department, overseeing the efficient packaging and handling of stock items
- Cooperated with team members to coordinate stock replenishment and fulfillment of orders, meeting customer demand in a timely manner
- Executed tasks in accordance with established procedures to maintain inventory accuracy and product quality standards.
Property Sales Agent
Rawson Property Group
01.2020 - 04.2020
- Served as a Property Sales Agent, facilitating transactions and negotiations between buyers and sellers in the real estate market
- Conducted property viewings and provided detailed information to potential buyers regarding property features, pricing, and terms of sale
- Developed and maintained relationships with clients to understand their needs and preferences, ensuring a personalized and satisfactory experience.
Education
Office Administrations in Administration -
Ethekwini College
Matric -
Oxford International High School
Skills
- Refund Management
- Call Control Skills
- Stock Management
- Retail Sales Customer Service
- Interpersonal Skills
- Call Center Operations
- Inbound Call Reception
- Client Service
- Providing Customer Support
- Customer Service
Languages
Xhosa
English
IsiZulu
References
References available upon request
Timeline
Sales Agent Representative
Opinex Call Centre
01.2023 - 12.2023
Customer Service Representative
Ison Call Centre
07.2022 - 12.2022
Stock Retail Packer
Refinery Store
01.2022 - 06.2022
Property Sales Agent
Rawson Property Group
01.2020 - 04.2020
Office Administrations in Administration -
Ethekwini College
Matric -
Oxford International High School
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