Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AYANDA BUTHELEZI

DURBAN

Summary

I am a Customer-focused person, highly productive and efficient in task completion. Possess specialized skills in reservation software proficiency, communication, and problem-solving. I excel in customer service, adaptability, and conflict resolution to ensure guest satisfaction and loyalty. I am a very hardworking person with customer service, multitasking, and time management abilities and mainly Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Housekeeping Supervisor

AHMAD
DURBAN
11.2023 - 08.2024
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Monitored inventory levels and ordered supplies as necessary.
  • Created and implemented daily cleaning schedules for staff members.

Inspected guest rooms and public areas to ensure they met established cleanliness standards.

  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Responded promptly to maintenance requests from guests or staff members.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Established effective communication between team members in order to foster a positive work environment.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Communicated with maintenance team on damages to repair.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Reported damage or theft of hotel property to management.

Hotel Night Auditor

Ahmad
DURBAN
01.2018 - 11.2023
  • Processed payments for all guest transactions accurately and efficiently.
  • Prepared daily financial reports to ensure accurate account balances.
  • Managed and monitored front desk operations, ensuring compliance with policies and procedures.
  • Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
  • Verified accuracy of room rates and discounts applied to accounts.
  • Reviewed log books regularly to identify any discrepancies or issues requiring attention.
  • Answered incoming calls promptly while maintaining courteous telephone etiquette.

Reservation Agent

AHMAD
DURBAN
04.2016 - 10.2023
  • Provided customers with information on hotel services, amenities, and packages.
  • Verified customer information including contact details and payment method.
  • Processed customer payments for reservations over the phone.
  • Resolved guest complaints by providing exceptional customer service.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Ensured all reservations were properly documented in the system.
  • Advised guests on local attractions and activities available nearby.
  • Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.

Education

High School Diploma -

SWINTON F.E.T
MOBENI, DURBAN

Skills

  • Staff Scheduling
  • Customer Service
  • Training and mentoring
  • Staff training and development
  • Department coordination
  • Quality improvements
  • Quality Assurance

Languages

English
First Language
Xhosa
Elementary (A2)
A2

Timeline

Housekeeping Supervisor

AHMAD
11.2023 - 08.2024

Hotel Night Auditor

Ahmad
01.2018 - 11.2023

Reservation Agent

AHMAD
04.2016 - 10.2023

High School Diploma -

SWINTON F.E.T
AYANDA BUTHELEZI