AYANDA BUTHELEZI

• Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
• Monitored inventory levels and ordered supplies as necessary.
• Created and implemented daily cleaning schedules for staff members.

Inspected guest rooms and public areas to ensure they met established cleanliness standards.

• Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
• Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
• Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
• Coordinated with other departments within the hotel to ensure a smooth flow of operations.
• Responded promptly to maintenance requests from guests or staff members.
• Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
• Established effective communication between team members in order to foster a positive work environment.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Verified each completed room against standard plans to maintain consistency.
• Stocked room attendant carts with supplies to keep carts organized and clean.
• Communicated with maintenance team on damages to repair.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Reported damage or theft of hotel property to management.

• Processed payments for all guest transactions accurately and efficiently.
• Prepared daily financial reports to ensure accurate account balances.
• Managed and monitored front desk operations, ensuring compliance with policies and procedures.
• Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
• Verified accuracy of room rates and discounts applied to accounts.
• Reviewed log books regularly to identify any discrepancies or issues requiring attention.
• Answered incoming calls promptly while maintaining courteous telephone etiquette.

• Provided customers with information on hotel services, amenities, and packages.
• Verified customer information including contact details and payment method.
• Processed customer payments for reservations over the phone.
• Resolved guest complaints by providing exceptional customer service.
• Assisted customers with special needs or requests such as room upgrades or late check-outs.
• Ensured all reservations were properly documented in the system.
• Advised guests on local attractions and activities available nearby.
• Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
• Assisted customers via phone by providing confirmations, answering questions and offering general information.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Built and maintained productive relationships with employees.