- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Responded promptly to maintenance requests from guests or staff members.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Established effective communication between team members in order to foster a positive work environment.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Reported damage or theft of hotel property to management.