Ayanda Buthelezi
IT
Durban
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert in database and computer troubleshooting for all users. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
14
14
years of professional experience
Work History
Cashier
01.2014
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and non-taxablen items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Discounts purchases by redeeming coupons
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures and reporting needed changes
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed.
Database Technician
Health System Trust, HST
12.2020 - Current
- TB and HIV database working with all Clinics around Durban, PMB, uThukela
- TIER.NET specialising in technical database repair and installation and capturing
- Update tracing outcomes from CHWs and CLO on the defaulter-tracing tool
- Synch, QODE, HPRS
- Troubleshooting
- Keeping databases up to date
- Helping with database design and development
- Managing database access
- Designing maintenance procedures and putting them into operation
- Ensuring that databases meet user requirements
- Liaising with programmers, applications/operational staff, IT project managers and other technical staff
- Managing database security/integrity and backup procedures
- Implementing security measures
- Defining objectives through consultation with staff at all levels
- Writing reports, documentation and operating manuals
- Testing and modifying databases to ensure that they operate reliably
- Providing user training, support and feedback
- Writing disaster recovery plans
- Archiving data.
IT TECHNICIAN
Nkandla Municipality
12.2018 - 01.2020
- Keep systems up-to-date through operating systems upgrades
- Monitor networking equipment and servers
- Assist with the design, implementation, and ongoing support of new software and features
- Monitor web performance, network availability, and security
- Oversee troubleshooting for system errors
- Provide helpdesk support for network issues
- Provide technical support either by phone, remote access or site visits as needed
- Respond to IT issues; hardware maintenance, software, networking, etc
- Evaluate connectivity issues, equipment, and software
- Modify configurations, utilities, software, etc
- Set up equipment for new users
- Install, test, and monitor servers, firewalls, and new software
- Perform data backups
- Install and update network system improvements as needed
- Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more
- Profound knowledge of Active Directory administration:
- Domain Controllers
- OS
- Extensive technical knowledge of MS Exchange versions:
- Exchange 2003
- Microsoft 365 vast knowledge
- Migrating of PST file for outlook
- Exchange 2010
- Solid understanding of application systems like:
- SharePoint 2010
- SharePoint 2013
- Cloud
- Strong technical acumen of servers for administration purpose:
- MS Windows Server
- MS SharePoint Server
- MS Office Communication Server
- Dexterity in designing frameworks:
- Policy frameworks
- Operational governance frameworks
- Specialist in office administration packages:
- MS Office applications
- Internet Search engines
- Thorough understanding of MS products:
- IIS
- Active Directory
- Lync
- Immense abilities to:
- Understand and apply SharePoint capabilities
- Administer cloud services and use Cisco phone systems
Human Resource officer
Department of labour
04.2015 - 02.2016
- Recruiting, training and developing staff
- Making sure that staff get paid correctly and on time
- Approving job descriptions and advertisements
- Looking after the health, safety and welfare of all employees
- Monitoring staff performance and attendance
- Responding within the agreed time limits to call-outs
Data capturer
Department
12.2014 - 03.2015
- Prepare source documents by compiling and sorting information according to specific instructions provided
- Verify accuracy of data from designated sources before entering it into the system
- Locate and correct any visible data errors by confirming its integrity with supervisors
- Punch information into predesignated databases or systems and double check information to make sure it has been accurately punched in
- Take and service orders for data updating and deletion by carefully and meticulously following orders
- Combine and rearrange data from source documents and transcribe given information into electronic formats
- Scan documents such as forms and photographs and ensure that they are associated with other pertinent data within the system
- Check all completed work for accuracy and change any field that requires editing
- Delete incorrectly posted or obsolete data and re-enter correct information
- Identify, label and organize electronic storage media and ensure that both security and confidentiality is maintained on a constant basis
Call center agent
01.2009 - 01.2010
- Providing support for all types of organization and business and the staff members
- Performing clerical duties, such as:
- Drafting documents
- Answering telephones
- Administration task
Education
Grade 12 Higher certificate -
Umlazi
End User Certificate Major Subjects Introduction to computer, Microsoft word, Microsoft excel, Microsoft powerpoint, Microsoft Access, Outlook and internet - undefined
KwaDukuza Resource Centre
Higher Certificate - Information Technology
Richfield institute of technology
Diploma - information Technology, programming
Skills
Networking
Accomplishments
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 25 employees in the development of TIRT.NET software.
- Achieved a certificate of appreciation by introducing wireless connection for database linking tasks.
Timeline
Database Technician
Health System Trust, HST
12.2020 - Current
IT TECHNICIAN
Nkandla Municipality
12.2018 - 01.2020
Human Resource officer
Department of labour
04.2015 - 02.2016
Data capturer
Department
12.2014 - 03.2015
Cashier
01.2014
Call center agent
01.2009 - 01.2010
Grade 12 Higher certificate -
Umlazi
End User Certificate Major Subjects Introduction to computer, Microsoft word, Microsoft excel, Microsoft powerpoint, Microsoft Access, Outlook and internet - undefined
KwaDukuza Resource Centre
Higher Certificate - Information Technology
Richfield institute of technology
Diploma - information Technology, programming
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