Ayanda Bobotyana
Thembaletu
Summary
Airport customer service professional with a strong background in reservation, check-in, boarding support, baggage handling, and passenger guidance. Supervisory experience includes coordinating daily shift activity, supporting safe work practices, and handling service issues in line with aviation procedures.
Overview
20
20
years of professional experience
Work History
Airport Customer Service Agent
Menzies Aviation
george
06.2026 - Current
- Managed check-in process for passengers, issuing boarding passes and allocating seats according to preferences.
- Facilitated smooth boarding process, prioritising assistance for passengers with disabilities and families with young children.
- Handled baggage check-in processes, including weighing, labelling, and ensuring safe transfer to aircraft, adhering to airline regulations.
- Coordinated efforts with flight and ground crew to maintain smooth operations.
- Managed check-in counters, processed passenger tickets, and verified travel documents to facilitate smooth boarding procedures.
- Directed passengers towards departure gates, offering guidance on airport facilities and flight information for enhanced travel experience.
Customer service supervisor
Comair limited
01.2007 - 06.2022
- Supervised employees on assigned shifts to maintain safe, efficient operations.
- Coordinated daily employee tasks to support safe, effective airport activities.
- Monitored and enforced safe working habits under airport and aviation regulations.
- Enforced company policies and procedures, including disciplinary actions for breaches.
- Administered payroll processing to support accurate employee pay.
- Scheduled shifts and ran stakeholders meetings to align daily coverage.
- Communicated with the manager on issues affecting shift performance.
- Investigated and responded to employee relations issues in a timely manner.
- Completed post-departure activities and maintained required handovers.
- Reported incidents and supported quality control for continuous compliance.
- Reporting of incidents/Quality Control.
- Reason for leaving: Retrenched
Customer service supervisor
Comair Ltd.
George
03.2007 - 06.2022
- Customer Service Supervisor (Full Time)
- Supervise employees to their assigned shift and ensure their daily activities are performed safely and efficiently.
- Monitors and enforces safe working habits in accordance with Airports Company South Africa and Civil Aviation Authority regulations.
- Enforces company policies and procedures, including disciplinary action and promotes Comair policies.
- Assisting in administration of payroll
- Schedule and conduct shifts and stakeholders meetings.
- Communicate with Manager concerning any problems.
- Investigating and responds to employee relations issues in timely manner.
- Post departure activities.
- Reporting of incidents/Quality Control.
- Dealt with complex and difficult customer complaints calmly and professionally, providing effective solutions for continued customer satisfaction.
Education
Matriculated -
Imizamo Yethu Secondary School
George, WC01-2003
Skills
- Microsoft Office Suite
- Customer service and support
- Conflict resolution
- Interpersonal skills
- Adaptability and teamwork
- Safety compliance
- Safety Compliance
Websites, Portfolios, Profiles
FacebookX
REFERENCE
- Dee Gloria, Lippert, Previous Station Manager, +27 (0) 71 479 9998, Comair George Airport
- Nonhlanhla, Mofokeng, Station Manager, +27 (0) 82 805 1418, +27 (0) 72 341 5946, Comair East London Airport
- Adre Mei, Supervisor +2779 540 3779 Menzies Aviations
HOBBIES AND INTERESTS
My hobbies include baking, listening to music and socializing with friends.
CAREER GOALS
- My short-term goals: With regards to Comair at George, all my goals have been met.
- My long-term goals: To have a secure job so that I will be able to provide for my family. To help grow and better my workplace to make sure it will be sustainable which will lead to job security, not only for me but all other employees.
Timeline
Airport Customer Service Agent
Menzies Aviation
06.2026 - Current
Customer service supervisor
Comair Ltd.
03.2007 - 06.2022
Customer service supervisor
Comair limited
01.2007 - 06.2022
Matriculated -
Imizamo Yethu Secondary School