Ayanda Bendile
Administrative Officer
Johannesburg
Summary
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals I am also detail-oriented administrative assistant with experience in customer service, data entry and office management. I am motivated Office Administrator offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Officer
University of the Witwatersrand
Johannesburg
10.2012 - Current
- Standardized office structures and processes to promote collaboration and increased performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Cash Contro Administrator
ABSA
Johannesburg
01.2007 - 12.2009
- Conducted research, gathered information from multiple sources and presented results.
- Onboarded new temps by entering employee information into systems.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Cashier
Sasol Filling Station
Soweto
01.2006 - 01.2007
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Bachelor of Arts - Psychology;International Relations & Media Studies
University of The Witwatersrand
Braamfontein, Johannesburg 07.2017 - Current
Skills
Documentation and control
Office administration
Spreadsheet management
Meeting minutes
Mail distribution
Business correspondence
School records monitoring
Bookkeeping
Conference planning
Time management
Purchase orders organization
Filing and data archiving
Recordkeeping
Expense reporting
Team Bonding
Invoice Processing
Travel administration
Office management
Customer and client relations
Project Management
Travel coordination
Business administration
Timeline
Bachelor of Arts - Psychology;International Relations & Media Studies
University of The Witwatersrand
07.2017 - Current
Administrative Officer
University of the Witwatersrand
10.2012 - Current
Cash Contro Administrator
ABSA
01.2007 - 12.2009
Cashier
Sasol Filling Station
01.2006 - 01.2007