Ayakha Soga
Customer Service Consultant
Khayelitsha,cape town
Summary
I am a passionate hardworking and versatile professional with extensive experience in music performance mentorship and customer facing roles. I have completed a Diploma in Music Performance at the University of Cape Town specializing in African traditional instruments including marimba uhadi and nyunga nyunga mbira and have performed nationally in solo and ensemble settings. Alongside my musical career I have gained practical experience in teaching mentoring and customer service demonstrating adaptability strong communication and leadership skills. I aim to contribute meaningfully to any organization while continuing to develop as a performer leader and professional
Overview
1
1
year of professional experience
1
1
Language
Work History
Assistant Teacher
SACM
01.2024
- In 2024 I served as an Assistant Teacher at SACM supporting classroom instruction mentoring learners and assisting with lesson planning and student development.
- I also gained experience in customer service as a call center agent at TFG where I developed strong communication skills problem solving abilities and the capacity to manage multiple tasks in a fast paced environment
Customer Service Representative
TFG
04.2025 - 12.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Music Performance
University of Cape Town
Skills
I have advanced skills in marimba uhadi nyunga nyunga mbira vocal performance harmonies music arrangement and creative directing
I possess strong leadership mentorship and interpersonal skills with professional strengths in organization time management problem solving public speaking and presentation
I am also committed to community engagement creativity innovation and environmental awareness
Customer service
Problem-solving
Active listening
Product knowledge
Call center experience
Customer relations
Team collaboration
Critical thinking
MUSIC AND ARTS ACHIEVEMENTS
- Over the past decade I have performed extensively in marimba ensembles solo recitals and cultural showcases across South Africa.
- I was a member of the FMR Group which won first place in 2025 and collaborated with Yolanda for the Bridges Academy Graduation.
- I contributed to studio recordings for an international student documentary and served as Co Music Director for the second year CTDPS show Molora at Hiddingh Hall.
- My work in music has consistently emphasized creativity leadership and collaboration
MENTORSHIP AND LEADERSHIP
- I served as a Student Mentor at UCT in 2024 supporting first year students academically and emotionally organizing study sessions and encouraging peer accountability.
- I was an active member of the Upper Campus RES Group and participated in Green Campus Initiative beach cleaning campaigns fostering teamwork leadership and environmental responsibility
Timeline
Customer Service Representative
TFG
04.2025 - 12.2025
Assistant Teacher
SACM
01.2024
Diploma - Music Performance
University of Cape Town