AYABULELA GAYO
MOSSEL BAY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
RUNNER
DEBONAIRS PIZZA
MOSSEL BAY
12.2014 - 12.2016
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Directly interacted with customers at each location to build loyalty.
- Maintained accurate logs of all deliveries and trips.
WAITRESS
FANTASEA RESTAURANT
MOSSEL BAY
12.2016 - 01.2017
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
RECEPTIONIST
MOSSEL BAY VOLKSWAGEN
MOSSEL BAY
04.2019 - 10.2020
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
BOOKINGS CLERK
MOSSEL BAY VOLKSWAGEN
MOSSEL BAY
10.2020 - 05.2021
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Produced and shared customer service reports to support management decision-making.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
CUSTOMER CARE REPRESENTATIVE
EXL SERVICES
GEORGE
04.2022 - 10.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
Education
undefined
SAO BRAS HIGH SCHOOL
Skills
Condiment refilling
Meal delivery
Service station maintenance
Order delivery practices
Cleaning and sanitizing
Table clearing
Stocking and replenishing
Call Management
Scheduling
Live chat support
Quality Assurance Controls
Call Center Operations
Drivers Learner
NONE
Cell Number
063 123 1641
Health
EXCELLENT
Criminal Record
NONE
Personal Information
- ID Number: 9805310691087
- Date of Birth: 05/31/98
- Gender: FEMALE
- Nationality: SOUTH AFRICAN
Timeline
CUSTOMER CARE REPRESENTATIVE
EXL SERVICES
04.2022 - 10.2022
BOOKINGS CLERK
MOSSEL BAY VOLKSWAGEN
10.2020 - 05.2021
RECEPTIONIST
MOSSEL BAY VOLKSWAGEN
04.2019 - 10.2020
WAITRESS
FANTASEA RESTAURANT
12.2016 - 01.2017
RUNNER
DEBONAIRS PIZZA
12.2014 - 12.2016
undefined
SAO BRAS HIGH SCHOOL