Ayabonga Siphesihle Shabalala
Salesperson
Johannesburg
Summary
At Pick N Pay, I excelled as a Floor Salesperson, leveraging my strong customer service and POS system operation skills to significantly enhance sales. My proactive approach and ability to foster customer loyalty through exceptional service and product knowledge led to notable achievements in sales performance and customer satisfaction. Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
2
2
years of professional experience
Work History
Floor Salesperson
Pick N Pay
11.2022 - Current
- Increased sales by providing exceptional customer service and product knowledge.
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Facilitated seamless returns or exchanges when necessary, prioritizing customer satisfaction above all else.
- Maintained thorough knowledge of store policies and procedures, effectively communicating them to customers when necessary.
- Provided valuable input during team meetings, brainstorming strategies for increasing sales and enhancing the customer experience.
- Ensured timely re-stocking of merchandise on the sales floor for optimal availability and presentation quality.
- Enhanced product presentation with creative merchandising techniques, resulting in increased foot traffic and sales conversions.
- Strengthened brand loyalty by engaging with customers both in-store and via social media platforms.
- Educated customers on proper care and maintenance of purchased items, increasing satisfaction rates postpurchase.
- Attended industry trade shows and training events to stay current on market trends, expanding product knowledge consistently.
- Actively listened to customers'' needs, offering tailored recommendations that led to repeat business.
- Assisted in maintaining an organized, visually appealing store floor to enhance the shopping experience.
- Collaborated with team members to achieve monthly sales goals and exceed customer expectations.
- Supported special promotions by creating attractive displays that showcased featured merchandise.
- Boosted overall store revenue by upselling and cross-selling items based on customers'' needs and preferences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted with employee training initiatives, sharing best practices for sales techniques among new hires.
- Resolved customer concerns professionally, demonstrating empathy and commitment to their satisfaction.
- Developed lasting client relationships through personalized attention and follow-up communications.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Utilized customer feedback to improve services and apply best practices.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Communication with customers professionally and proactively to provide product information and advice.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Participated in regular inventory management tasks, ensuring accurate stock levels for seamless customer transactions.
- Utilized point-of-sale systems efficiently, ensuring accurate transactions and a smooth checkout process for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor's Degree -
Buhlebemfundo Secondary School
Tsakane 04.2001 -
Skills
Goal-Oriented
Timeline
Floor Salesperson
Pick N Pay
11.2022 - Current
Bachelor's Degree -
Buhlebemfundo Secondary School
04.2001 -
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