Awelani Mudau
PSYCH GRADUATE
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Retail Sales Assistant
SK PC & CELL SOLUTIONS
Johannesburg
01.2021 - 08.2022
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Logged reports, expenses, receipts, and sales in company database.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Worked with loss prevention in monitoring shopper behavior.
- Effectively located merchandise across various stores to address customer needs.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Fieldwork Supervisor
Statistics South Africa
Pretoria
02.2022 - 03.2022
- Collaborated with team members to achieve target results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared variety of different written communications, reports and documents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Education
Bachelor of Arts - Psychology
University of South Africa
Pretoria 01.2021 - Current
Bachelor of Arts - Psychology & Sociology
North West University
Johannesburg 01.2018 - 12.2020
Certificate- Short Course - End of Life And Bereavement Counseling
North West University
Vaal 03.2021 - 12.2022
Skills
Microsoft applications proficiency
Organization
Data Entry
Problem-Solving
Teamwork and Collaboration
Excellent Communication
Organization and Time Management
Google Workspace
Project Management
Team Building
Strategic planning
Meeting minutes
Presentation design
Multi-line phone proficiency
Documentation and reporting
Customer and client relations
Administrative support
Federal guideline proficiency
Postal law proficiency
Post office operations
Handling and sorting mail
Fluency in [English] and [Tshivenda]
Problem-solving skills
Attention to Detail
Sorting and labeling
Mail handling
Cultural Awareness
MS Office
G-Suite
Additional Information
References
Mahlangu MN (Academic) 073 923 4800
Mr Ibrahim ( Previous Manager) 074 500 7555
Mr Phomolo ( Previous Supervisor) 063 643 9274
Dr Mokoena Maepa (Character) 0785234047
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Fieldwork Supervisor
Statistics South Africa
02.2022 - 03.2022
Certificate- Short Course - End of Life And Bereavement Counseling
North West University
03.2021 - 12.2022
Retail Sales Assistant
SK PC & CELL SOLUTIONS
01.2021 - 08.2022
Bachelor of Arts - Psychology
University of South Africa
01.2021 - Current
Bachelor of Arts - Psychology & Sociology
North West University
01.2018 - 12.2020