Awelani Mphohoni
Business Intelligence Analyst
Johannesburg
Summary
Young and determined Business Intelligence Analyst at Alteram Solutions with a recognized open-minded approach and adaptability in dynamic environments. Passionate about leveraging data-driven insights, combining strong technical skills with management abilities to drive business success. Thrives on continuous learning and staying ahead of emerging trends in the IT industry, contributing effectively to innovative solutions and strategic decision-making.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Business Intelligence Analyst
ALTERAM
08.2023 - Current
- Computes and provided data-driven Ad-hoc analysis and structured reporting.
- Reports requirement gathering, data validation.
- Report specification formulation, Gap analysis, Process alignment, maintenance through deep-dive analysis.
- SLA compliance tracking
- Report mock-up development
- Operational Reporting Needs i.e. Manual daily, weekly, monthly & quarterly reports for operational oversight.
- Real-time dashboards for performance monitoring
- Report usage navigation and training to internal and external stakeholders
- IT support during peak-periods, as and when required
Road Accident Fund Contact Centre Agent
Alteram Solution Company
06.2023 - 08.2023
- As a Road Accident Fund Contact Centre Agent at Alteram Solution Company, I was responsible for responding to queries from customers, providing hands-on assistance to those inquiring about filing claims
- My duties also included taking incoming calls, updating customer information in the system and updating their status
- I strived to ensure accurate and timely responses to help customers with their needs
Data Analyst (Volunteer)
GD Practictioners
04.2021 - 12.2021
- Company Overview: The company used to satisfy customer's needs and provides a pleasant shopping experience
- As a data analyst, I provide end-to-end data analysis and reporting services to optimize data driven decision making
- The company used to satisfy customer's needs and provides a pleasant shopping experience
Education
Bachelor of Information Science -
University of Pretoria
Pretoria, South Africa 01.2019 - 12.2021
National Senior Certificate 12 -
Lethulwazi Comprehensive Secondary School
Johannesburg, South Africa 01.2014 - 01.2018
Skills
- HTML
- Power BI
- Competent In Microsoft Packages
- Data Visualization
- SQL
Certification
Business Analytics with Excel
Timeline
Data Science
07-2026
Power BI Modelling Basics Tutorial Course
11-2023
Power BI For Beginners
08-2023
Business Intelligence Analyst
ALTERAM
08.2023 - Current
Road Accident Fund Contact Centre Agent
Alteram Solution Company
06.2023 - 08.2023
Business Analytics with Excel
10-2022
Data Analyst (Volunteer)
GD Practictioners
04.2021 - 12.2021
Bachelor of Information Science -
University of Pretoria
01.2019 - 12.2021
National Senior Certificate 12 -
Lethulwazi Comprehensive Secondary School
01.2014 - 01.2018
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