Awakhiwe Ntuli
Johannesburg
Summary
Forward-thinking team leaders skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Client Service Manager
JMP Security Solutions
06.2023 - Current
- In this position i am responsible for overseeing the delivery of exceptional client service at various sites we serve
- I lead a team of security officers, ensuring that all client expectations are met or exceeded
- My roles involves Client Relationship Management, Mobile Operations, Team leadership, Operational
- Efficiency, Quality Control, Incident Response, Training and Development
Security Mobile Supervisor
JMP Security Solutions
01.2023 - 06.2023
- Oversees the daily workflow, schedules, and assignments of security staff including security guards and desk clerks
- Prepares and conducts training for new hires and current staff including training on workplace searches, drug and alcohol procedures, and related safety and security topics
Administrator
Student INN Accomodation
02.2022 - 02.2023
- The landlord where I stayed recognised my potential and gave me a number of responsibilities relating to her business
- I was handling all the lease agreements and create and issue invoices to the tenants
- I also do follow-ups on the outstanding payments and I call and encourage them to make payments.
Marketing Assistant
JMP Security Solutions
08.2022 - 12.2022
- As the Marketing Assistant, I would search for tenders online using different websites
- I then compile these tender responses with the required documents Includes Pricing
- I also attend briefing meetings for these security tenders.
Brand Ninja
Under Armour
12.2021 - 04.2022
- I worked as a sales assistant for Under Armour without supervision
- I was also doing visual merchandising and submitting daily report (MS Word document).
Data Capturing
Rays of Hope
09.2021 - 10.2021
- I was capturing data for Grade 11 bursary applications into MS Excel and calling those that made it to the interview stage
- I would also notify those that didnʼt make it by SMS or email.
Tutoring
YMF Organisation
04.2020 - 09.2020
- I was tutoring Grade 10, 11 and 12 in Maths Literacy online
- I was tutoring learners from different schools around Gauteng such Realogile High School, Phumula Gardens Secondary School etc.
Education
Certificate of Create Your First Python Program -
UST Coursera
12.2022
Bcom of Information Management - Information Management, Social Media Management, Business Studies
University of Johannesburg
11.2022
Advanced certification in the field of Whole Brain Learning -
Nothando Training
07.2022
Programming for Everybody -
Coursera
11.2020
Certificate in Science of Exercise -
Coursera
07.2020
Business Information Technology
University of Johannesburg
01.2027
National Senior Certificate - IsiZulu, English FAL, Life Sciences, Geography, History, Mathematics Literacy
Realogile High School
11.2019
Skills
- Microsoft
- Sales
- Computer Literacy
- Leadership
- Mathematical
- Good Communication skill
- Supervisory
- Innovation
- Performance Management
- Service Delivery Optimization
- Workflow Management
- Report Preparation
- Complaint resolution
- Time Management
- Client Services
- Schedule Management
References
References available on request
Hobbies and Interests
- Bodybuilding
- Running
- Helping matriculants with their university applications
Timeline
Client Service Manager
JMP Security Solutions
06.2023 - Current
Security Mobile Supervisor
JMP Security Solutions
01.2023 - 06.2023
Marketing Assistant
JMP Security Solutions
08.2022 - 12.2022
Administrator
Student INN Accomodation
02.2022 - 02.2023
Brand Ninja
Under Armour
12.2021 - 04.2022
Data Capturing
Rays of Hope
09.2021 - 10.2021
Tutoring
YMF Organisation
04.2020 - 09.2020
Certificate of Create Your First Python Program -
UST Coursera
Bcom of Information Management - Information Management, Social Media Management, Business Studies
University of Johannesburg
Advanced certification in the field of Whole Brain Learning -
Nothando Training
Programming for Everybody -
Coursera
Certificate in Science of Exercise -
Coursera
Business Information Technology
University of Johannesburg
National Senior Certificate - IsiZulu, English FAL, Life Sciences, Geography, History, Mathematics Literacy
Realogile High School
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