Avuzwa Nqeketo
East London,Eastern Cape
Summary
Dynamic professional with a solid background in project management and technical skills. Exceptional organizational and time management abilities ensure adaptability in fast-paced environments. Known for effective communication and meticulous attention to detail, consistently delivering high-quality results. Committed to leveraging expertise to drive successful project outcomes and support organizational growth.
Overview
12
12
years of professional experience
Work History
Store Manager
Footgear
East London, Eastern Cape
03.2022 - Current
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Implemented promotional displays to increase product visibility and sales.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operation
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Fostered a team-oriented environment through effective leadership strategies that boosted collaboration.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Oversaw business staffing and training, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Established clear budgets with sound controls to keep business operating with optimum finances.
Supervisor
Footgear
East London, Eastern Cape
06.2021 - 02.2022
- Supervised activities of workers and enforced safety regulations.
- Managed daily operations, optimizing workflow and resource allocation.
- Monitored employee attendance records for maintaining discipline within the team.
- Led team meetings, ensured clear communication amongst all members.
- Facilitated monthly training sessions, improving staff skills and knowledge.
- Trained new hires and set up mentoring relationships to drive team performance.
- Provided constructive feedback to staff for improved performance levels.
- Resolved customer complaints promptly, enhancing customer satisfaction levels.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Assisted in the recruitment process for hiring quality staff members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
Sales Generator
Footgear
East London, Eastern Cape
11.2019 - 01.2021
- Resolved customer issues, enhancing satisfaction and loyalty.
- Completed duties to deliver on targets with accuracy and efficiency.
- Successfully delivered on tasks within tight deadlines.
- Improved efficiency and productivity by acquiring new skills.
- Learned and applied new skills to daily tasks, contributing to improved efficiency.
- Applied critical thinking to analyse problems, evaluate solutions, and make informed decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Procurement clerk
Frere Hospital
East London, Eastern Cape
07.2014 - 02.2015
- Obtained quotations from various suppliers through phone and email communication to support procurement decisions.
- Updated supplier pricing and verified compliance with supplier identification numbers to maintain reliable supplier relationships.
- Compiled and submitted monthly reports to head office, ensuring accurate tracking of procurement activities.
- Supported order authorization based on provisioning data within logistics.
- Addressed queries from suppliers and end-users effectively.
- Facilitated stock ordering as requested by warehouse clerks.
- Processed quotations to prepare for pre-quotation stages.
- Conducted inventory enquiries within logistics systems.
- Recorded logistics selections to ensure ledger accuracy.
- Reviewed information for completeness in request memos.
- Executed various office administration tasks to support operations.
Revenue clerk
Frere Hospital
East London, Eastern Cape
02.2014 - 06.2014
- Extract folders from the medical records for billing
- Processed client billing for procedures using Uniform Patient Fee schedule, ensuring accurate charge capture
- Credit all monies on Delta 9 system
- Do reconciliation by comparing cash on hand with receipts to ensure they balance
- Record all post-dated cheques in the book
- Compile spreadsheet for Head office to know how much money is collected
- Formulate spreadsheet for RAF, providing all supporting documents
Bids and contract
Frere Hospital
East London, Eastern Cape
01.2014 - 06.2014
- Manage the closing of tenders and record vendor submissions in compliance with policies
- Audit contracts for proper authorization and ensure adherence to legal requirements and internal policies
- Ensure all terms are accurate, signed and updated
- Advertise tenders on platforms (e.g. National Treasury E -Tenders Portal)
- Maintained organised filing of bid amendments and contract renewals for efficient retrieval and audit readiness
- Reviewed contract documents to ensure proper storage and accessibility
Education
Certificate of Higher Education - Matriculant
Christ the king international school
11.2010
Cirtificate - Microsoft Cirtificate
NYDA
08.2019
Nated N4 Certificate - Financial Management
Buffalo City TVET College
11.2013
Skills
- Project management
- Technical proficiency
- Organizational skills
- Time management
- Problem solving and adaptability
- Effective communication
- Attention to detail
Timeline
Store Manager
Footgear
03.2022 - Current
Supervisor
Footgear
06.2021 - 02.2022
Sales Generator
Footgear
11.2019 - 01.2021
Procurement clerk
Frere Hospital
07.2014 - 02.2015
Revenue clerk
Frere Hospital
02.2014 - 06.2014
Bids and contract
Frere Hospital
01.2014 - 06.2014
Certificate of Higher Education - Matriculant
Christ the king international school
Cirtificate - Microsoft Cirtificate
NYDA
Nated N4 Certificate - Financial Management
Buffalo City TVET College