Avuzwa Nqeketo
East London,Eastern Cape
Summary
Dynamic professional with a solid background in sales and staff management and technical skills. Exceptional organizational and time management abilities ensure adaptability in fast-paced environments. Known for effective communication and meticulous attention to detail, consistently delivering high-quality results. Committed to leveraging expertise to drive successful project outcomes and support organizational growth.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Store Manager
Footgear
East London, Eastern Cape
2022.03 - Current
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Implemented promotional displays to increase product visibility and sales.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operation
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Fostered a team-oriented environment through effective leadership strategies that boosted collaboration.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Oversaw business staffing and training, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Established clear budgets with sound controls to keep business operating with optimum finances.
Supervisor
Footgear
East London, Eastern Cape
2021.06 - 2022.02
- Supervised activities of workers and enforced safety regulations.
- Managed daily operations, optimizing workflow and resource allocation.
- Monitored employee attendance records for maintaining discipline within the team.
- Led team meetings, ensured clear communication amongst all members.
- Facilitated monthly training sessions, improving staff skills and knowledge.
- Trained new hires and set up mentoring relationships to drive team performance.
- Provided constructive feedback to staff for improved performance levels.
- Resolved customer complaints promptly, enhancing customer satisfaction levels.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Assisted in the recruitment process for hiring quality staff members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
Sales Generator
Footgear
East London, Eastern Cape
2019.11 - 2021.01
- Resolved customer issues, enhancing satisfaction and loyalty.
- Completed duties to deliver on targets with accuracy and efficiency.
- Successfully delivered on tasks within tight deadlines.
- Improved efficiency and productivity by acquiring new skills.
- Learned and applied new skills to daily tasks, contributing to improved efficiency.
- Applied critical thinking to analyse problems, evaluate solutions, and make informed decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Procurement clerk
Frere Hospital
East London, Eastern Cape
2014.07 - 2015.02
- Obtained quotations from various suppliers through phone and email communication to support procurement decisions.
- Updated supplier pricing and verified compliance with supplier identification numbers to maintain reliable supplier relationships.
- Compiled and submitted monthly reports to head office, ensuring accurate tracking of procurement activities.
- Supported order authorization based on provisioning data within logistics.
- Addressed queries from suppliers and end-users effectively.
- Facilitated stock ordering as requested by warehouse clerks.
- Processed quotations to prepare for pre-quotation stages.
- Conducted inventory enquiries within logistics systems.
- Recorded logistics selections to ensure ledger accuracy.
- Reviewed information for completeness in request memos.
- Executed various office administration tasks to support operations.
Revenue clerk
Frere Hospital
East London, Eastern Cape
2014.02 - 2014.06
- Extract folders from the medical records for billing
- Processed client billing for procedures using Uniform Patient Fee schedule, ensuring accurate charge capture
- Credit all monies on Delta 9 system
- Do reconciliation by comparing cash on hand with receipts to ensure they balance
- Record all post-dated cheques in the book
- Compile spreadsheet for Head office to know how much money is collected
- Formulate spreadsheet for RAF, providing all supporting documents
Bids and contract
Frere Hospital
East London, Eastern Cape
2014.01 - 2014.06
- Manage the closing of tenders and record vendor submissions in compliance with policies
- Audit contracts for proper authorization and ensure adherence to legal requirements and internal policies
- Ensure all terms are accurate, signed and updated
- Advertise tenders on platforms (e.g. National Treasury E -Tenders Portal)
- Maintained organised filing of bid amendments and contract renewals for efficient retrieval and audit readiness
- Reviewed contract documents to ensure proper storage and accessibility
Education
Certificate of Higher Education - Matriculant
Christ the king international school
Mthatha, Eastern Cape 2008.01 - 2010.11
Cirtificate - Microsoft Cirtificate
NYDA
East London, Eastern Cape 2019.06 - 2019.08
Nated N4 Certificate - Financial Management
Buffalo City TVET College
East London, Eastern Cape 2011.01 - 2013.11
Skills
- Sales management
- Staff management
- Technical proficiency
- Organizational skills
- Time management
- Problem solving and adaptability
- Effective communication
- Attention to detail
Timeline
Store Manager
Footgear
2022.03 - Current
Supervisor
Footgear
2021.06 - 2022.02
Sales Generator
Footgear
2019.11 - 2021.01
Cirtificate - Microsoft Cirtificate
NYDA
2019.06 - 2019.08
Procurement clerk
Frere Hospital
2014.07 - 2015.02
Revenue clerk
Frere Hospital
2014.02 - 2014.06
Bids and contract
Frere Hospital
2014.01 - 2014.06
Nated N4 Certificate - Financial Management
Buffalo City TVET College
2011.01 - 2013.11
Certificate of Higher Education - Matriculant
Christ the king international school
2008.01 - 2010.11