Avuzwa Melane
TECHINCAL SUPPORT
Summary
Knowledgeable, performance-driven, and detail-oriented Bachelor of Commerce graduate with aspirations of specializing in Information Systems (IS). Perceptive in working in a multinational environment and shadowing a manager to acquire the knowledge that will enhance and sharpen necessary skills and achieve growth. Enthusiastic graduate that possesses great technological knowledge, well developed communication skills and more importantly the ability to perform well in a team. Friendly and motivated with professional demeanor and superior attention to detail.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
Department Of Home Affairs
02.2024 - Current
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Streamlined support processes for increased efficiency and reduced response times.
- Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.
- Earned recognition from management for consistently delivering exceptional service quality.
- Performed root cause analysis of reported issues to enact corrections.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Patched software and installed new versions to eliminate security problems and protect data.
Community Development Officer
University of KwaZulu Natal
1 2022 - 1 2023
- Worked in a committee of six creating an environment that allowed 260 students who reside in UKZN Forest hills residences the opportunity to grow in confidence and be positive contributors to society
- Participating in proactive and reactive work, making use of important partnership-building, consultation and engagement, networking, project management, and capacity-building skills - assisting university students in identifying problems, needs, and solutions to enhance resident living circumstances
- Organized a successful talent show event and year-end Gala dinner function.
Deputy Presiding Officer
Ray Nkonyeni Metro/Municipality
10.2021 - 11.2021
- Assisted with inspection of voters roll
- Assisted with address harvesting
- Assisted with registration of voters
- Operate a scanner
- Accurate completion of registration forms
- Submitted reports to local IEC office
- Safeguard IEC material
- Responsible for all administrative activities
- Ensured correct documentation for all staff
- Manage the station professionally on behalf of IEC.
Education
NSE (1-3) Network Security Associate -
Fortinet. NSE Certificate Program
Durban, South Africa01.2022
Bachelor of Commerce - Information Systems Technology And Computing
University of KwaZulu- Natal
Durban, South Africa 04.2001 -
Skills
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Additional Experience And Skills
- Studied programming languages and environments such as C#, HTML, ASP.NET
- Experience with Microsoft Office Suites such as Microsoft Word, PowerPoint, Excel, and Access
- Designed and developed school project websites using XAMPP
- Experienced in SQL database queries and design methods.
- Member of the Tech Society: University of KwaZulu Natal
References
- Cllr Jean Scmidt, 0834753814, Ray Nkonyeni Ward 6 Councilor
- Bachelor of Commerce, University of KwaZulu Natal
Projects
2022, MK Driving School, Creating a driving school booking system by creating a new information system, Adding and updating payments, Selection of license, code, and packages, Adding and updating payments, Generating receipts, Managing Bookings, Security (Logging into system by all users), Context level diagram, Level 0 data flow diagram, Entity relationship diagram, Durban, South Africa
Timeline
Technical Support Engineer
Department Of Home Affairs
02.2024 - Current
Deputy Presiding Officer
Ray Nkonyeni Metro/Municipality
10.2021 - 11.2021
Bachelor of Commerce - Information Systems Technology And Computing
University of KwaZulu- Natal
04.2001 -
Community Development Officer
University of KwaZulu Natal
1 2022 - 1 2023
NSE (1-3) Network Security Associate -
Fortinet. NSE Certificate Program
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