Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
Timeline
Generic
AVRIL VAN DER MERWE

AVRIL VAN DER MERWE

PROPERTY MANAGER / BRANCH MANAGER / ADMINISTRATION MANAGER
Umhlanga,KZN

Summary

A very organized and friendly person who usually settles in quickly and builds meaningful relationships with clients and fellow colleagues. I am a diligent individual with a passion for Management, customer service & properties.

I will be emigrating to the UK at the beginning of 2026 and hope to secure a rewarding role in a supportive company.

Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and administration tasks.

Overview

46
46
years of professional experience

Work History

PROPERTY MANAGER

Bridgemont Property
01.2018 - Current
  • Company Overview: Residential & Industrial Portfolio
  • Day to day running of properties belonging to 16 Companies (under one umbrella)
  • Dealing with more than 40 tenants, when required
  • Meeting with Clients, Tenants, Agents & Contractors
  • Drawing up and signing of lease documents
  • Carrying out Entry & Exit inspections
  • Assisting with debt collections
  • Customer service
  • Project Managing renovations to properties
  • Residential & Industrial Portfolio
  • Reason for Leaving: Emigrating to the UK
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.

PORTFOLIO MANAGER

Jacobs Capital
10.2016 - 12.2017
  • Company Overview: Investment Company
  • Investment Company
  • Reason for Leaving: Properties sold off - I was employed by the Financial Directors Industrial Property Portfolio company.

PORTFOLIO MANAGER

D.W. Properties
11.2005 - 09.2016
  • Company Overview: Residential Property Portfolio
  • Day to day running of 25 residential & Industrial properties
  • Meetings with Contractors, Clients & Tenants
  • Drawing up and signing Lease documents
  • Co-ordination and managing of projects & renovations
  • Implementing procedures and systems
  • Marketing & advertising
  • Assist with Debt collection
  • Conducting credit and reference checks
  • General Administration
  • Residential Property Portfolio
  • Reason for Leaving: Properties were bought by an investment company, and I was asked to join the new company.

BRANCH MANAGER

Media Works
08.1999 - 02.2004
  • Company Overview: ABET Education
  • I started off as a PA, promoted to Administration Manager and shortly after to the Branch Manager.
  • Co-ordinating all branch activities – including setting up, securing trainers and arranging in and out of office training sessions and conferences
  • Controlling weekly staff meeting for both branch and sales
  • Reporting directly to the Managing Director at Head Office
  • Managing 6 permanent staff members and 25 contracted facilitators and monitors
  • Compile and submit monthly facilitator salary claims and queries
  • Setting and achieving monthly divisional branch and sales quotas
  • Setting up the itinerary and attending monthly individual staff meetings with the Managing Director
  • Annual staff appraisals
  • Petty Cash control and general administration
  • Account queries and solutions
  • Monitoring stock control
  • Attending client meetings
  • Handling staff grievances
  • ABET Education
  • Reason for Leaving: In 2004, my husband was working overseas, and my 2 small children required more of my time.

ACCOUNT EXECUTIVE

The Mailhouse
01.1997 - 01.1998
  • Company Overview: Direct Mailing
  • Direct Mailing

PERSONAL ASSISTANT / RECEPTIONIST

National Data Systems
01.1984 - 01.1995
  • Company Overview: POS & Computer systems
  • POS & Computer systems

RECEPTIONIST

NATAL MOTOR INDUSTRIES
01.1980 - 01.1984
  • Company Overview: Mercedes Benz
  • Mercedes Benz

Education

GCSE / IGCSE -

Mowat Park Girls High

Bookkeeping Diploma - Level 1 - Pastel Accounting Diploma

Business Administration Institute
01.1996

Skills

Attention to detail

PERSONAL DETAILS

British Passport / Citizen

Drivers License B


Timeline

PROPERTY MANAGER

Bridgemont Property
01.2018 - Current

PORTFOLIO MANAGER

Jacobs Capital
10.2016 - 12.2017

PORTFOLIO MANAGER

D.W. Properties
11.2005 - 09.2016

BRANCH MANAGER

Media Works
08.1999 - 02.2004

ACCOUNT EXECUTIVE

The Mailhouse
01.1997 - 01.1998

PERSONAL ASSISTANT / RECEPTIONIST

National Data Systems
01.1984 - 01.1995

RECEPTIONIST

NATAL MOTOR INDUSTRIES
01.1980 - 01.1984

GCSE / IGCSE -

Mowat Park Girls High

Bookkeeping Diploma - Level 1 - Pastel Accounting Diploma

Business Administration Institute
AVRIL VAN DER MERWEPROPERTY MANAGER / BRANCH MANAGER / ADMINISTRATION MANAGER