Avon Samuels

• Started in the service department as a technician and moved to JHB to assume the technical advisor role
• I returned to the CPT branch in 2015 and moved to the installations department in 2018 as the Installations Manager
• 2019 I was promoted to National Technical Manager to oversee all technical aspects of the business and manage the service departments.
• Managed implementation of new technological improvements resulting in increased efficiency.
• Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
• Designed, implemented and monitored integration between applications while coordinating updates and developing test cases.
• Assisted product owners with prioritization of backlogs.
• Evaluated customer impact risk, reputation risk and regulatory risk.
• Recruited and trained technical team members.
• Prepared status charts for monthly management meetings in Excel and PowerPoint.
• Analyzed company processes to determine outsourcing feasibility.
• Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
• Supervise, drive and implement robust technical standards, processes and systems.
• Train technical staff and support as well as coordinate all supplier-based training for in house teams or outsourced contractors.
• Key contact for customers with technical issues. Influence hi-level technical strategies and decisions.
• Oversee and coordinate product testing, evaluations and address faults to improve performance.
• Compile equipment quality feedback reports for factory. Maintain spare parts stock levels, approve high value parts orders and purchases.
• Oversee monthly stock reports and quarterly service departments stocktake.
• Compile monthly budget, progress and income/expense reports for service departments.
• Manage and coordinate the day to running of the customer service department.
• Manage service department fleet, fuel cards and maintain service department vehicle policies.
• Weekly finance meetings with finance team for debtors and creditors reports.
• Attend to all customer service department interviews.
• Oversee and facilitate all plant-based maintenance needs

• Laid out materials and system components to prepare for installation.
• Calculated materials and time needed for each job.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Installed complete systems at new residential and business construction sites.

• Completed job reports and logs immediately following service calls.
• Organized work to meet demanding production goals.
• Performed complex mechanical alignments and equipment calibration to meet quality standards.
• Maintained quality assurance and customer satisfaction objectives.

• Installed electrical wiring through conduits and holes in both flooring and walls.
• Tested, troubleshot, and calibrated equipment in shop and field.
• Installed electrical conduit and wiring for power, controls, and lighting.
• Disconnected and removed motors and pumps.

• Apprehended offenders and conducted interviews and interrogations.
• Gathered necessary information for court appearances and testified as witness under oath in court.
• Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
• Apprehended suspects, read Miranda Rights, and transported offenders to jail.
• Thoroughly analyzed criminal information and processed crime scenes.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Provided testimony in court proceedings.
• Assisted in special investigations and crime prevention programs.
• Responded to emergency calls to provide assistance to citizens in need.
• Recorded facts to prepare reports documenting incidents and activities.
• Utilized clear communication and interpersonal skills to build relationships with citizens.
• Obtained information from arrested subjects to conduct debriefings.
• Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.

N2 Electrica trade theory

Refigeration practical training

Electrical practical, phases 1-4

Welding phase 1-2

N4 Electrical Trade theory