Aviwe Nicole Godloza
African/ Black
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level within the Library and information field. Ready to help team achieve company goals. Approachable individual with exceptional customer service skills, adheres to organizational policies.
Overview
8
8
years of professional experience
Work History
Library Volunteer
Western Cape Government DCAS
01.2024 - Current
- Completed daily administration tasks for accurate, reliable records.
- Assisted in implementation of digital catalog system, streamlining book search efficiency.
- Played a key role in promoting community engagement by actively participating in library-sponsored events, such as book clubs, author talks, and workshops.
- Analyzed user feedback and usage data to recommend improvements to the library collection and services,
Customer Service Agent
Webhelp South Africa
10.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed customer request fo account changes, upgrades and cancellation with attention to detail and accuracy
- Adapted to feedback to enhance performance and customer experience
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Library Assistant (work Intergrated Learning)
Cape Peninsula University of Technology
08.2022 - 09.2022
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Organized library shelves, materials and equipment in clear, alphabetized order.
Library Assistant (Work Integrated Learning)
City Of Cape Town
02.2022 - 03.2022
- Answered questions from patrons and helped to find desired materials.
- Sorted returned books into department order, replenishing library shelves quickly and accurately
- Greeted library members warmly, building positive relationships with regulars to offer personalized recommendations
- created new user accounts and logins for new library customers
- Kept library environment clean and tidy, maximizing user comfort and minimizing risk
Retail Sales Associate
Markham TFG
07.2016 - 12.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- worked flexibly across multiple customer access points
- Used open-ended questioning to understand customer needs and recommend appropriate products
Education
Associate of Arts - Library And Information Science
University of The Western Cape
Cape Town, South Africa09-2024
Skills
- Circulation procedures
- Cataloguing of material
- Literacy Knowledge
- Customer Service
- Book Display
- Research skills
- Administrative support
- Computer Literacy
- Good interpersonal skills
- Excellent communication skills
- Ability to work under pressure
References
Brenda Kibido: 061 591 3565 ( Markham TGF floor manager)
TableView Public library: 021 8141674
Nkosinathi Mahala : 082 847 4235 (DCAS)
Timeline
Library Volunteer
Western Cape Government DCAS
01.2024 - Current
Library Assistant (work Intergrated Learning)
Cape Peninsula University of Technology
08.2022 - 09.2022
Library Assistant (Work Integrated Learning)
City Of Cape Town
02.2022 - 03.2022
Customer Service Agent
Webhelp South Africa
10.2021 - 01.2023
Retail Sales Associate
Markham TFG
07.2016 - 12.2018
Associate of Arts - Library And Information Science
University of The Western Cape
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