Aviwe Tati
Port Elizabeth
Summary
Results-driven professional with expertise in managing laboratory operations, data capturing, and client services. Utilises strong communication skills to resolve customer queries and negotiate effectively. Committed to high service standards and accuracy, consistently delivering quality outcomes.
Overview
12
12
years of professional experience
Work History
Tender Administrator
A and P Civils and Trading/ Tati Group Pty
Port Elizabeth, South Africa
09.2023 - 02.2025
- Coordinated tender process timelines, ensuring timely submission through effective task management.
- Negotiated terms and conditions with clients post-tender submission, securing profitable contracts.
- Collaborated with suppliers and subcontractors to obtain detailed quotes and specifications, enhancing tender accuracy.
Call Centre Agent
Ison Xperiences
Port Elizabeth, South Africa
01.2020 - 04.2022
- Boosted customer satisfaction through friendly, helpful service and informative responses.
- Resolved customer issues promptly regarding product sales and service problems, ensuring positive experiences.
- Remained calm under pressure to handle customer complaints and solve problems.
- Followed up on customer interactions to enhance support and reinforce satisfaction.
- Responded to customer emails with accurate, professional replies.
Creditors Clerk (Finance)
National health Laboratory Service
Johannesburg, South Africa
03.2016 - 04.2017
- Executed data entry tasks accurately, updating databases to ensure integrity of financial records.
- Handled confidential documents, ensuring secure filing and retrieval as per compliance regulations.
- Managed photocopying, file updates, and fax communications to support efficient staff operations.
- Processed invoices, receipts, and payments to uphold accurate financial records.
Lab Administrator
National Health Laboratory Service
Johannesburg, South Africa
03.2013 - 09.2013
- Maintained clean, safe working environments to eliminate accident risks.
- Ensured high-quality service standards to enhance customer satisfaction.
- Collaborated with team members to meet project deadlines and enhance overall team performance.
- Managed customer complaints by employing clear communication and effective problem-solving to resolve issues promptly.
- Engaged with customers to identify needs and provide tailored service solutions.
Education
BcOM IT - Information Technology
Mancosa
Durban, KZN01-2029
Skills
- Tender drafting
- Bid management
- Regulatory compliance
- Client communication
- Data entry
Languages
English
Intermediate
B1
Interests
- Travelling
- Cooking
- Gym
- Reading
Work References
- Ntsikayezwe Mgudlwa (A and P/Tati Group Director)076377 8155
- Mr Andani Phaswana (NHLS Manager 082808 7552)
- Miss Tshepiso Pitso( Ison Xperiences Team Leader 0761410777.
Please Note some references do change over time.
Timeline
Tender Administrator
A and P Civils and Trading/ Tati Group Pty
09.2023 - 02.2025
Call Centre Agent
Ison Xperiences
01.2020 - 04.2022
Creditors Clerk (Finance)
National health Laboratory Service
03.2016 - 04.2017
Lab Administrator
National Health Laboratory Service
03.2013 - 09.2013
BcOM IT - Information Technology
Mancosa