Aviwe Qabaka
Masiphumelele
Summary
Good strong foundation, eager to apply my leadership skills and problem solving abilities to guide a high performing team To work in an environment which encourages me to succeed and grow professionally where I can utilise my skills and knowledge appropriately
Overview
1
1
Language
12
12
years of post-secondary education
6
6
years of professional experience
Work History
Talent Acquisition Specialist
Acacium group
Cape Town
05.2025 - Current
- Designed and implemented effective sourcing strategies to attract top talent.
- Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
- Collaborated with hiring managers to identify staffing needs and role requirements.
- Developed and maintained strong relationships with candidates throughout the recruitment process.
- Researched and identified potential candidates for open positions.
- Utilized applicant tracking systems to manage candidate applications and progress.
- Conducted thorough interviews to assess candidate skills and cultural fit.
- Built talent pipeline according to core company values and role requirements.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Support Coach
Webhelp
Cape Town
08.2023 - 05.2025
- Mainly focus on training, mentoring and giving feedback to agents to ensure they deliver exceptional customer experience
- Assess strengths and weaknesses through the support agents' performance evaluation, customer feedback and direct observation
- Developed and implemented core training programs to equip agents with necessary skills and knowledge
- Conducted one-on-one coaching sessions to enhance agent performance and customer interactions
- Provided constructive feedback to enhance agent performance during coaching sessions
- Guided agents through resolving complex customer issues and queries effectively through complex issues and queries
- Helped agents develop effective problem-solving strategies for customer interactions effective problem solving strategies
- Creating a positive and working environment so they can maintain performance
Customer service Representative
Capita
Cape Town
11.2021 - 07.2023
- Achieved first call resolution by diagnosing issues promptly and providing solutions
- Meeting customers' expectations
- Resolved customer issues on the first call to improve service efficiency.
- Managed customer disputes by facilitating clear communication and resolution.
- Adaptability to change with different customers and disputes
- Achieving set targets/ KPI
- Strived to meet established performance targets and key performance indicators.
Admin Clerk
City of Cape Town- Department of Health
Cape Town
01.2021 - 06.2021
- Captured and entered data accurately into systems to ensure reliable records.
- Administration of Laboratory Specimen
- Executed filling tasks in designated areas of the facility.
- Conducted audits to verify accuracy of records and compliance with protocols.
- Processing Orders
- Conducted auditing procedures to ensure compliance with regulations.
Education
Simon’s Town School
01.2009 - 11.2020
Skills
- Applicant Tracking Systems
- Candidate Assessment
- Candidate assessment
- Recruitment Strategy
- Creative Sourcing
- Continuous Improvement
- Microsoft
- Time Management
- Delegation and Empowerment
- Adaptability
Languages
English
First Language
Timeline
Talent Acquisition Specialist
Acacium group
05.2025 - Current
Support Coach
Webhelp
08.2023 - 05.2025
Customer service Representative
Capita
11.2021 - 07.2023
Admin Clerk
City of Cape Town- Department of Health
01.2021 - 06.2021
Simon’s Town School
01.2009 - 11.2020