Aviwe Mavikela
Operations Manager
Sandton
Summary
A motivated, adaptable and result driven and individual with a strong work ethic and commitment to excellence. Skilled in customer service, administration and operations with proven ability to work both independently and as part of a team. Recognized for problem-solving, communication, and organizational skills, with a track record of meeting deadlines and delivering high quality outcomes. Dedicated to continuous learning and growth, while contributing positively to organizational success.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Overview
12
12
years of professional experience
3
3
Certifications
1
1
Language
Work History
Operations Manager
Debta Pty Ltd
01.2022 - 01.2025
- Oversee & coordinate daily operations
- Developed, implemented & maintained operational strategies
- Lead and supervised teams
- Analyzed operational data, monitored KPI's & prepare comprehensive management reports
- Maintained quality control standards & ensured compliance with regulations
- Streamlined workflow process by identifying and resolving issues
- Directed inventory management, supply chain coordination & logistic operations
Office Administrator
PT Woods Security Services
09.2019 - 12.2021
- Welcoming and directing visitors
- Coordinating meetings and appointments
- Supervising administrative staff and dividing responsibilities to ensure performance
- Search, prepare and submit tender documents and proposals
- Create and update databases
- Calculating and capturing guards payroll for the month
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Drafting guards payslips
- Drafting invoices
- Managed office operations by organizing schedules, coordinating meetings, and maintaining documentation to enhance workplace efficiency.
- Implemented efficient filing systems and record-keeping processes, ensuring quick access to critical information and improved compliance.
- Enhanced communication flow between departments by facilitating regular updates and meetings, fostering collaboration and alignment on projects.
- Developed training materials and conducted onboarding sessions for new staff, improving their integration and productivity within the team.
Receptionist / Legal Secretary
Mase & Mukoyi Inc. Attorneys
08.2017 - 08.2019
- Screening incoming calls & forwarding them accordingly
- Diary & meeting scheduling and document management
- Arranging couriers
- Liaising with clients concerning their cases & claims
- Handling petty cash
- Liaising with claims handlers at RAF
- Coordinated office communications and maintained a professional environment, enhancing client satisfaction and operational efficiency.
- Managed scheduling and calendar for attorneys, ensuring optimal use of time and resources in a busy legal setting.
- Prepared legal documents and correspondence, improving document accuracy and supporting timely case progress.
- Collaborated with attorneys to prioritize tasks and manage workflow, ensuring deadlines were consistently met and maintained.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted clients with inquiries and case updates, fostering positive relationships and promoting effective communication.
Receptionist / Legal Secretary
Nongogo Guzanza Inc. Attorneys
06.2016 - 07.2017
- Managed daily front desk operations, ensuring efficient communication and coordination among legal teams and clients.
- Drafted and reviewed legal documents, enhancing accuracy and compliance with internal protocols and regulatory standards.
- Streamlined appointment scheduling and client intake processes, improving workflow efficiency and client satisfaction.
- Assisted attorneys in case preparation by organizing files and maintaining case management systems for optimal retrieval.
- Coordinated office correspondence and documentation, promoting timely communication and support for ongoing legal matters.
- Trained and mentored junior staff on administrative processes, fostering a collaborative environment and enhancing team performance.
- Implemented filing systems that improved document retrieval times, reducing operational delays and enhancing overall office productivity.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Developed and maintained strong client relationships through proactive communication and attentive service, ensuring client needs were met.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Coordinated office communications and maintained a professional environment, enhancing client satisfaction and operational efficiency.
- Managed scheduling and calendar for attorneys, ensuring optimal use of time and resources in a busy legal setting.
- Prepared legal documents and correspondence, improving document accuracy and supporting timely case
- Assisted clients with inquiries and case updates, fostering positive relationships and promoting effective communication
Receptionist
Mbabane and Sokutu Inc. Attorneys
01.2013 - 05.2016
- Managed front desk operations, greeting clients and ensuring efficient appointment scheduling and office organization.
- Coordinated communication between clients and legal staff, enhancing workflow and maintaining confidentiality of sensitive information.
- Utilized office management software to track schedules, manage documents, and improve efficiency in daily operations.
- Assisted in maintaining a professional office environment, contributing to positive client experiences and overall firm reputation.
- Developed and implemented filing systems to streamline document retrieval and improve administrative processes within the firm.
- Collaborated with legal teams to ensure timely delivery of client information and adherence to office protocols.
- Conducted regular office supply inventory checks, ensuring resources were adequately stocked to support daily operations.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Streamlined office procedures by introducing digital scheduling tools, reducing appointment conflicts and optimizing staff time.
Education
Grade 12 -
Sakhisizwe S.S.S
East London, South Africa 04.2001 -
Computer Literacy Certificate - Office Administration
ITRC
East London 04.2001 -
Skills
Experienced with Word, Excel, Outlook, and PowerPoint
Proficient in managing email and calendar tasks
Reception management
Effective client communication
Experience with telephone and call management systems
Database and client record management
Familiar with CRM software for client management
Proficient in virtual communication platforms (Zoom, Teams, Google meet)
Appointment scheduling
Document management
Office organization
Administrative support
Front desk operations
Client communication
Certification
Institution: Information Technology Resource Centre
References
AVAILABLE ON REQUEST
Timeline
Operations Manager
Debta Pty Ltd
01.2022 - 01.2025
Office Administrator
PT Woods Security Services
09.2019 - 12.2021
Receptionist / Legal Secretary
Mase & Mukoyi Inc. Attorneys
08.2017 - 08.2019
Receptionist / Legal Secretary
Nongogo Guzanza Inc. Attorneys
06.2016 - 07.2017
Receptionist
Mbabane and Sokutu Inc. Attorneys
01.2013 - 05.2016
Grade 12 -
Sakhisizwe S.S.S
04.2001 -
Computer Literacy Certificate - Office Administration
ITRC
04.2001 -