Avishkar Harilal
Durban
Summary
Passionate and driven IT professional with a strong foundation in Information Technology and hands-on experience in managing IT infrastructures. From building computers at the age of 14 to heading the IT department at AST Logistics, I have developed a diverse skill set in hardware, software, and transport management. A quick learner and versatile individual, I thrive in dynamic environments. While working for PSI IT Services i have been permanently outsourced to Jonsson Workwear IT Department where i currently service 2 branches and over 200 happy end users.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Engineer
PSI IT Services
Durban
09.2020 - Current
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Created technical documentation for internal use by IT staff members.
- Developed and maintained user accounts, permissions, and access rights.
- Maintained inventory records of all hardware components within the organization's network.
- Configured routers and switches according to organizational specifications.
- Assisted with network infrastructure design and implementation.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Oversaw daily performance of computer systems.
- Maintained positive working relationship with fellow staff and management.
- Evaluated software or hardware to recommend improvements or upgrades.
IT Technical Support
AST Logistics CC
05.2019 - 06.2020
- Transport Management
- Backing up of emails, maintaining the transport managing application, monitoring tracker, live data and daily data, keeping hardware up to date as well as software, basic transport management skills.
- Collaborated with other departments such as Human Resources and Marketing to ensure successful integration of new technologies into their operations.
Data Technician
Vodacom (Teleradio Services)
Galleria and Umhlanga
04.2018 - 05.2019
- Rica Agent
- Warranty claims on cellphones, cellphone software support, cell phone repairs (non-warranty only), data back up and data transfers, PC software support, back office support.
Education
Diploma In Information Technology. NQF Level 6, EUC 101 – EUC108 – End User Computing, LAC 105 – Language and Communication, PRO 1A – HTML 5, PRO 1B – CSS3(Advanced), PRO 2A - C# Advanced, PRO 2B – C# intermediate, PRO 3A – (VB/ VB.NET) Intermediate, PRO 3B – (VB/ VB.NET) Advanced, PAT 201 – PC Hardware Analysis, NAD 314 – Network Fundamentals and installations, DBS 301 – Database management systems with SQL, RWP315 – Real world project, SEE 313 – Software Engineering -
Commerce and computers college of South africa
11.2017
Skills
- Windows Server
- Application support
- Firewall Management
- Software Installation
- Help Desk Support
- VoIP Systems
- Disaster Recovery Planning
- Active Directory
- Hardware diagnostics
- Operating systems
- Hardware Installation
- Patch management
- Advanced troubleshooting
- End-User Training
- Mobile Device Management
- Technical Support
- User Support
- Performance Testing
- Windows XP/Vista
- Technical Troubleshooting
- Issue Troubleshooting
- Remote Support
- Antivirus Software
- Complaint resolution
- Hardware and Peripherals
- Hardware upgrades
- Microsoft Outlook
- Application installations
- Training abilities
Citizen
South African with a valid passport.
Personal Information
- Relocation: Willingness to relocate both Domestic and International
- Title: Senior Technical Engineer
- Date of Birth: 12/24/95
- Gender: Male
- Nationality: South African
- Driving License: Code 8
- Marital Status: Single
References
- Malcolm Gounden, Manager at Vodacom , 0724444195
- Teeshen Naidoo, Transport manager at AST Logistics CC, 0744442274 or 0718867117
- Abhishek Basdeo - Technical manager at PSI IT Services - 0683021440
Certification
- Diploma in Information technology
Affiliations
- I find Joy in building computers.
- i love family time.
- Fishing is a go to sport for me.
- i do occasional gaming on my PC.
Timeline
IT Support Engineer
PSI IT Services
09.2020 - Current
IT Technical Support
AST Logistics CC
05.2019 - 06.2020
Data Technician
Vodacom (Teleradio Services)
04.2018 - 05.2019
Diploma In Information Technology. NQF Level 6, EUC 101 – EUC108 – End User Computing, LAC 105 – Language and Communication, PRO 1A – HTML 5, PRO 1B – CSS3(Advanced), PRO 2A - C# Advanced, PRO 2B – C# intermediate, PRO 3A – (VB/ VB.NET) Intermediate, PRO 3B – (VB/ VB.NET) Advanced, PAT 201 – PC Hardware Analysis, NAD 314 – Network Fundamentals and installations, DBS 301 – Database management systems with SQL, RWP315 – Real world project, SEE 313 – Software Engineering -
Commerce and computers college of South africa
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