Avinesh Naidoo
Senior VoIP Engineer
Gauteng Sandton
Summary
Successful Senior Network Engineer accomplished in managing enterprise-wide networks for large-scale operations. Plan, implement and continuously improve infrastructure and controls to stay on top of changing operational and security demands. Expert in disaster recovery and business continuity planning.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Senior Network Engineer
BCX
10.2018 - Current
- Manage and maintain a multi-tenant portfolio encompassing the key focus metrics outlined below: Network Architecture Design/Implement, Enforce LAB testing with effective fallback mechanisms before presenting anything to customer for implementation, Ensure that every LAB exercise has an associated timeframe attached that addresses every possible scenario that can be anticipated so as to set customer expectation and deliver a working solution within time and customer is made fully aware of what the intention is and if failure is experienced the proposed plan is explained in detail, this ensures that the customer is made fully aware of what to expect, DR testing, Platform Maintenance/Upgrade, VoIP trouble shooting/analysis and break fix support, Teams Migration, SLA management, Documentation with latest network design drafting, Research and development to ensure platforms are inline with industry standards at N-1 as per best practice, Advise as per best practice platform related improvement, Initiate design/develop/plan/implement new project initiatives, Mentor and training for 3rd line support, Disaster recovery initiatives and testing on a quarterly basis in keeping with best practice and industry standards, Develop/design/test/implement high available networks, Ensure 98% effective network uptime standards as per contractual obligation
Senior Voice Architect
Momentum Health Insurance (MMI)
11.2015 - 09.2017
- Maintain, design and deploy Voice services within MMI, Onboarding of contact centers within the business to an in-house developed suite tailored to the business requirements outlined, Ensure seamless migrations and confirm the specified requirements were addressed within the new solutions deployed, Capacity planning, Integrate with backbone infrastructure of various VoIP providers to conform to the least cost routing model, Ensure system stability and deploy effective call routing mechanisms to ensure effective failover strategies ensuring that we address the business requirement in terms of system availability, Ensure that correct call routing is adhered to as per the interactive voice response systems relayed to the customer
Senior VoIP Engineer
FNB Connect
11.2011 - 09.2015
- Responsible for the Session Border Control function, Part of the voice portion as an offering with the FNB banking app, Each banking app was allocated an 087 number which traversed the voice platform via the clustered routing engine and hand off to the SBC which was an end point entity as break out to the PSTN (public switch telephony network), Maintain domains configured on the SBC which hosted multi clustered environments connecting to the SBC
- The SBC was responsible for the effective load balancing and failover strategy for these environments
Senior Voice Engineer
MWEB
10.2010 - 08.2011
- Maintain SBC, Porta Billing engine and SQL databases, Onboard new customers to MWEB platform create billing profile and database entry, Ensure daily rates are uploaded correctly to the Porta Billing environment, Ensure monthly reports regarding voice platform are generated for EXCO purposes, Troubleshoot VoIP related escalations, Ensure effective call routing and maintain the database daily for numbers being ported
Senior Voice Engineer
Huge Telecoms
11.2009 - 12.2010
- Maintain SBC and Quescom SIP sim gateway environments, Maintain LAN telephony infrastructure, Troubleshoot VoIP related escalations, Ensure effective call routing and distribution from SBC to Quescom environments by setting threshold limits, Ensure that SIM, s deployed across Quescom gateways do not exceed talk time minutes by keeping a record in an SQL database, Maintain Nagios monitoring tool that reported on data base activity, Maintain backbone SIP connectivity to MTN and Dimension data infrastructure which served as voice partner connects for call routing
Operations Manager/Java Dev
My VoIP Communications
02.2009 - 10.2009
- Manage the Java Dev team and operations, Develop a java call center solution for the Department of Correctional services, Provide architecture design to integrate into network environments, Conduct capacity planning and scalability, Prepare RFP, s and RFI,s for tender proposals as per company requirement
Senior Voice Engineer
Electronic Communications Network (ECN)
02.2005 - 02.2009
- Develop a working voice solution using the hub and spoke methodology, Develop a voice platform, Prepare an environment within a hosting facility that connected to backbone infrastructure used for PSTN breakout, Build and maintain a billing engine for clients that were onboarded to the VoIP environment, Troubleshoot VoIP related escalations
Education
Bachelor of Science - Information Technology
Computer Training Institute
01.2004 - 04.2006
High School Diploma -
Lenasia Secondary High School
Lenasia 01.1989 - 04.1993
Skills
Oracle Session Border control
Websites
Timeline
Senior Network Engineer
BCX
10.2018 - Current
Senior Voice Architect
Momentum Health Insurance (MMI)
11.2015 - 09.2017
Senior VoIP Engineer
FNB Connect
11.2011 - 09.2015
Senior Voice Engineer
MWEB
10.2010 - 08.2011
Senior Voice Engineer
Huge Telecoms
11.2009 - 12.2010
Operations Manager/Java Dev
My VoIP Communications
02.2009 - 10.2009
Senior Voice Engineer
Electronic Communications Network (ECN)
02.2005 - 02.2009
Bachelor of Science - Information Technology
Computer Training Institute
01.2004 - 04.2006
High School Diploma -
Lenasia Secondary High School
01.1989 - 04.1993
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