Avile Sibozo
IT SUPPORT ENGINEER
05 Mshumane Street, Nu7 Motherwell,Port Elizabeth
Summary
Enthusiastic Intermediate level technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Desktop Support and Helpdesk duties and training in Active Directory and Latest Microsoft Office and Windows. Motivated to learn, grow and excel in the Network Security and System Administration. I have an excellent reputation for resolving problems within the given SLA.
Overview
5
5
Certifications
8
8
years of post-secondary education
3
3
years of professional experience
Work History
IT Support Engineer
Absa Regional Offices
03.2021 - Current
- Provide Tier 1 IT support to non-technical internal users through desk side support services.
- Build and provide basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Using ticketing system to manage and process support actions and requests.
- Setting up new hardware equipment (PC and pinpads) for new users.
- Troubleshooting hardware and software related issues.
- Attending to incidents logged within the given SLA.
- Data backups using different strategies.
- Software installation and Antivirus installation and updates.
- Inspect IT equipment and report when faulty.
- Maintain awareness of application risks and opportunities for improvement.
Technical Administrator
ICollege
08.2020 - 02.2021
- Managing Ipeople application Solving Application related issues, run updates and installing the app for students.
- Creating spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Hardware, software and LAN technical support.
- Installing and maintaining wireless networks
- Providing end-user support services.
- Attending to calls logged by the helpdesk.
Help Desk Support Technician
Ambiton Financial services
02.2020 - 06.2020
- Providing First line support to users.
- Providing team viewers remote support.
- Installing hardware and software according to users needs.
- Troubleshooting network issues.
- Updating asset spreadsheet.
- Answering and logging calls.
- Setting up new PC's and Create users on Active Directory .
- Creating new users in Microsoft exchange.
- Monitoring and troubleshooting Backup servers.
- Setting up the troubleshooting Konika Minolta printer.
- Configuring mails on Management Apple phones.
- Setting up and troubleshooting UPS issues.
- Backing up users data and information.
Network Support Technician Intern
Department of Health
06.2019 - 01.2020
- Setting up new PC's for users and update the asset register.
- Providing First line and Second line support.
- Providing remote support to users in different regions.
- Creating new users, resetting and unlocking users passwords in active directory.
- Installing software according to users needs.
- Answering and logging calls.
- Update Antivirus, Operating System and Microsoft Office.
- Perform backups and restore user information.
- Installation and maintenance of the transversal system(bas,persal&logis)
Desktop Support Technician Intern
Department of rural development and agrarian reform
01.2018 - 12.2018
- Providing First line and second line technical support to users through various channels of communication.
- Install and configure software and applications according to users needs.
- Answering and logging calls in Manage engine.
- Providing remote support to users in different in regions.
- Setting up new PC's and creating new users in active directory.
- Inspect cable lines to ensure that they are intact and working.
- Troubleshoot computer software and hardware issues and make repairs and perform scheduled updates.
- Attend logged calls according to priority and ensure call logging procedures are followed.
- Maintain an up-to-date inventory register for all departmental IT equipment.
- Update anti-virus
- Installation and maintenance of transversal systems (bas. Logis and persal)
- Creating user mailbox on Microsoft Exchange server.
- General troubleshooting.
- Installation of operating systems and applications.
- Perform backups and restore user information.
Education
National Diploma - Information Technology
Walter Sisulu University
02.2014 - 12.2016
Matric -
Richard Varha High School
01.2007 - 12.2011
Skills
Active directory administrationundefined
Certification
Tutoring Certificate
REFERENCES
Miss Nandipha Sakata
ICollege
Sales Manager
0845864054
Mr Eli Dube
Department of Rural Develepment and Agrarian Reform
Systems Administrator
084 202 6439
Ms Samara Tu Doit
Ambiton Financial services
HR Manager
079 151 4137
Timeline
IT Support Engineer
Absa Regional Offices
03.2021 - Current
Technical Administrator
ICollege
08.2020 - 02.2021
Help Desk Support Technician
Ambiton Financial services
02.2020 - 06.2020
Network Support Technician Intern
Department of Health
06.2019 - 01.2020
Desktop Support Technician Intern
Department of rural development and agrarian reform
01.2018 - 12.2018
National Diploma - Information Technology
Walter Sisulu University
02.2014 - 12.2016
Matric -
Richard Varha High School
01.2007 - 12.2011
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