Avela Potelwa
Centurion
Summary
Customer service professional with solid experience in handling customer inquiries, resolving complaints, and providing product information. Possesses excellent communication skills and a knack for building rapport with customers, ensuring a positive experience. Skilled in using CRM software, managing high call volumes, and working in fast-paced environments.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Real Estate Agent
O Yes Properties
Rivonia, South Africa
03.2023 - 08.2025
- Guided home buyers, sellers, and renters through property transactions, providing tailored advice to meet individual needs.
- Negotiated sales and lettings agreements, securing favourable terms for clients.
- Exceeded sales goals by employing consultative sales techniques and effective closing strategies, enhancing client satisfaction.
- Facilitated home and flat leasing for clients, ensuring timely completion of all necessary documentation for smooth transactions.
- Estimated property value by conducting comparative market analysis.
- Maintained up-to-date knowledge of the property market, trends, and relevant legislation.
Insurance Agent
Affinity health
Benoni, South Africa
11.2022 - 02.2023
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Quoted comprehensive insurance policies equipped to meet client needs.
- Utilised sales and negotiation skills to complete sales pitches and closures.
- Identified and contacted potential clients by gathering sufficient information to offer appropriate solutions.
- Developed marketing strategies to attract new clients and retain existing ones.
- Responded to customer calls swiftly to resolve issues and answer questions.
Data capture
Statistic South africa
Pretoria, South Africa
01.2022 - 04.2022
- Captured and entered data with high accuracy, meeting strict deadlines for multiple projects.
- Managed workload efficiently, prioritising tasks to meet critical deadlines consistently.
- Gathered and reviewed information to gauge accuracy and clarity.
- Maintained confidentiality of sensitive information, adhering to data protection regulations.
Sales Executive
Peugeot
Kempton park , South Africa
10.2019 - 06.2020
- Coordinated industry events, exhibitions, and networking functions to enhance company visibility and promote products.
- Utilised CRM systems to track interactions with clients, manage sales pipeline, and optimise sales processes.
- Developed customer relationships using consultative sales techniques, successfully meeting individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints through effective problem-solving, ensuring high levels of customer satisfaction.
Sales Consultant
Autorifin
Benoni, South Africa
10.2015 - 08.2019
- Consistently achieved or surpassed sales targets.
- Achieved company targets by implementing successful sales strategies.
- Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
- Delivered friendly service to enhance customer satisfaction by delivering friendly service.
Customer Service Representative
Wesbank
Fairlands, South Africa
08.2009 - 03.2015
- Resolved customer enquiries efficiently to enhance satisfaction.
- Applied performance feedback to achieve high quality assurance evaluation scores.
Education
Certificate of Higher Education - Regularly exam RE5
Moonstone Business School
Sandton, GP01-2019
Diploma of Higher Education - Business Administration
Boston Business College
Port Elizabeth, EC01-2004
Certificate of Higher Education - Tourism Management
PC training College
Port Elizabeth, EC01-2002
Certificate of Higher Education - National Certificate
Commercial Park Private
East London, EC01-2000
Skills
- Client relationship management
- Effective time management
- Negotiation strategies
- Communication skills
- Market analysis
- Call centre operations
- Strong customer service orientation
- Creative problem-solving
Languages
English
Advanced
C1
Afrikaans
Intermediate
B1
African language
Upper Intermediate
B2
Timeline
Real Estate Agent
O Yes Properties
03.2023 - 08.2025
Insurance Agent
Affinity health
11.2022 - 02.2023
Data capture
Statistic South africa
01.2022 - 04.2022
Sales Executive
Peugeot
10.2019 - 06.2020
Sales Consultant
Autorifin
10.2015 - 08.2019
Customer Service Representative
Wesbank
08.2009 - 03.2015
Certificate of Higher Education - Regularly exam RE5
Moonstone Business School
Diploma of Higher Education - Business Administration
Boston Business College
Certificate of Higher Education - Tourism Management
PC training College
Certificate of Higher Education - National Certificate
Commercial Park Private