Avela Njongi
Aspiring Internal Auditor
Pietermaritzburg,KwaZulu Natal
Summary
I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Lead Generator
Online Financial Advisor
09.2024 - 11.2024
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
Cashier
SuperSave Supermatket
10.2021 - 02.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Service Centre Operator
Jet Stores
08.2018 - 09.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built relationships with customers to encourage repeat business.
- Performed general store duties to ensure smooth day - to day operations.
- Processed customer purchases accurately and efficiently at the till point.
Sales Consultant
Accessorize
12.2016 - 03.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Higher Certificate - Accounting Sciences
University Of South Africa
Pietermaritzburg 01.2024 - 12.2024
Matric Grade 12 -
Vulamazibuko High School
East London,Eastern Cape 01.2008 - 12.2010
Skills
Basic accounting skills
Telephone and email etiquette
Client engagement
Interpersonal and written communication
New client acquisition
Problem-solving
Effective communication
Organizational skills
Deposit and withdrawal management
Multitasking and time management
Microsoft office
Timeline
Lead Generator
Online Financial Advisor
09.2024 - 11.2024
Higher Certificate - Accounting Sciences
University Of South Africa
01.2024 - 12.2024
Cashier
SuperSave Supermatket
10.2021 - 02.2023
Service Centre Operator
Jet Stores
08.2018 - 09.2020
Sales Consultant
Accessorize
12.2016 - 03.2018
Matric Grade 12 -
Vulamazibuko High School
01.2008 - 12.2010