Millie Avela
Port Alfred
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills while making a significant contribution to the success of the company.
Experienced in customer service with a strong background in assisting clients with product inquiries and account management. Demonstrated ability to effectively communicate product options and support sales initiatives, contributing to meeting monthly targets. Proficient in administrative tasks including payment processing, record-keeping, and cash handling, ensuring accurate financial transactions. Technical skills include troubleshooting device issues and providing after-sales support, enhancing customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Cleaner
BNB
12.2019 - Current
Shop Assistant
Vodacom Shop Repairs Job
01.2021 - 01.2022
- Duties and responsibilities:
- 1. Customer Service
- Greeting customers, understanding their needs, and giving product advice.
- Answering questions about Vodacom products, services, promotions, and contracts.
- Assisting with account enquiries (balances, billing questions, plan changes).
- 2. Sales
- Demonstrating and selling cell phones, tablets, accessories, SIM cards, and data bundles.
- Explaining contract options (prepaid vs. postpaid, upgrades, top-ups) and helping customers choose plans.
- Meeting or exceeding monthly sales targets.
- 3. Technical & After-Sales Support
- Setting up new devices: SIM swaps, phone configuration, software updates.
- Troubleshooting basic network or device issues before escalating to technical support.
- 4. Admin & Cash Handling
- Processing payments, contracts, and upgrades on the in-store system.
- Handling returns, exchanges, and issuing receipts.
- Keeping accurate records and balancing the till at the end of the shift.
- 5. Store Upkeep & Merchandising
- Restocking shelves, pricing items, and arranging displays.
- Keeping the shop floor clean, tidy, and aligned with Vodacom's brand standards.
Education
National Senior Certificate - English Home Language, IsiXhosa First Additional Language, Business Studies, Life Science, Mathematical literacy, Geography
Cathcart High School
Skills
- Communication
- Computer literacy
- Time management
- Organising
- Leadership
- Teamwork
- Customer service
- Sales support
- Technical troubleshooting
- Account management
Languages
- English
- IsiXhosa
- English
References
- Nomawethu Qweta, 068 256 7396
- Miss Zubenathi Dube, 060 105 3083, dubez@gmail.com
Health Condition
Good
Personal Information
- Available: Immediately
- Criminal Record: None
- Date of Birth: 02/07/99
- Gender: Female
- Nationality: South African
- Marital Status: Single
Languages
English
Advanced
C1
Xhosa
Advanced
C1
Afrikaans
Elementary
A2
Timeline
Shop Assistant
Vodacom Shop Repairs Job
01.2021 - 01.2022
Cleaner
BNB
12.2019 - Current
National Senior Certificate - English Home Language, IsiXhosa First Additional Language, Business Studies, Life Science, Mathematical literacy, Geography
Cathcart High School